Job Description Description
We are the Employee Experience Corporate Technology (EECT) research team in JPMC's User Experience (UX) Center of Excellence. We are looking for a highly creative, passionate, and driven user experience designer to join our team focused on enterprise systems and legal related applications to create a better experience for our global network of employees.
Simply put, we are looking for someone with extensive research experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with really cool people.
What are the ingredients of a successful researcher at JPMC?
You combine exceptional craft in working through the details of an experience with good problem-solving and communication skills. You are a master with organizing and planning research and you can draw quick wireframes to communicate ideas. You are at your best when collaborating with other researchers, designers, product managers, and developers to create experiences that marry the best of user, business + technology thinking. You love obsessing over details. You advocate for the user.
What is your typical day?

• Conduct research, synthesize findings, and communicate insights to inspire teams, catalyze design, and fuel strategic decisions
• Work collaboratively with other researchers, designers, partners, and teams through all phases of a project
• Test prototypes and reference designs for websites, apps, and other digital experiences, all with the ecosystem and journey of end users in mind

Responsibilities

• Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards "Aha!" moments.
• Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research.
• Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently.
• Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that illuminate the heart of the issue.
• Be able to quickly understand the needs of our internal clients-especially as they relate to who their users are and what questions they really need to have answered.
• Develop research strategies and proposals and execute on time and on budget.
• You are digitally savvy ideally with experience in both quantitative and qualitative methods and are comfortable presenting findings to stakeholders.
• Collaborate with our visual designers to further improve information architecture, site navigation, labels, and other design elements.

Qualifications

• Knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
• Bachelor's degree in Human Computer Interaction, Design Research, Cognitive Sciences, Anthropology or related discipline from a major accredited college or university
• 2-3 years or equivalent experiences as a researcher for enterprise software, digital platforms, and defining research documentation standards
• A balance of empathy, productivity + a passion for elegant, simple, emotionally rich design
• Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings
• Experience partnering with multiple teams including UX design, product management, and development

Qualifications (+)

• Master's, Ph.D or other terminal degree in Human Computer Interaction, Design Research, Cognitive Sciences, Anthropology or related discipline from a major accredited college or university
• Experience in Visual Design or Product Design

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.