Job Description We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers.
As a User Experience Research Lead you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate employee experiences for the Human Resources space. You will scope and craft research plans, conduct research sessions, and present findings to business stakeholders.
Naturally, we want someone who is a big picture thinker and can provide fresh thought leadership, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you!
Responsibilities include, but not limited to:

• Work with design and product leads in order to identify areas where user experience research can best provide insight and impact and develop research roadmaps
• Design and lead qualitative research studies
• Ensure research results are actionable and contribute directly to meeting project and business goals
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
• Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches
• Draw inferences from a wide range of types of data sources and studies
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

This role requires a wide variety of strengths and capabilities, including:

• Bachelor's, Masters' or Ph.D. degree in related field (HCI or Interaction Design or Design Research) preferred or equivalent relevant experience
• 5-10+ years of experience planning and executing user research studies
• Ability to drive multiple medium complexity initiatives with minimal guidance
• Passionate for designing and delivering research for maximum impact and for developing world-class products and experiences
• Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
• Demonstrated ability to incorporate design thinking methodologies and deliverables into product development process
• Clear articulate communication skills
• Familiarity with banking and finance a plus
• Experience with B2B research (not just consumer) an advantage
• Portfolio or examples of past projects
• Ability to train and mentor junior team members

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.