Job Description Job Description
Put your UX experience into action by leading one of our client-centric User Experience teams and shape the future of how people use our products. As a User Experience Lead, you'll head the planning and execution of multiple project initiatives and contribute to the vision of the Authentication team.
We are looking for an experienced and profoundly engaged designer to join us. In this role, you will act as a team lead and be part of a multi-disciplinary group of interaction and visual designers, researchers and UX writers committed to developing the next generation cross platform experiences for the future of the Authentication and Security landscape. This role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
A customer centric view is paramount while providing simple and innovatively enriching mobile and web experiences for our customers. You will be working in a fast-paced environment alongside our product and engineering teams to deliver solutions that impact each and every Chase customer.
Qualifications

• 7+ years of experience in user interface design, interaction design, or a similar design field
• Experience leading small- to-medium-sized teams.
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment and stakeholder expectations.
• Mentor, coach and guide more junior designers on their path to growth.
• Excellent ability to collaborate across multiple teams to drive idea convergence and foster a team spirit.
• Significant experience designing and delivering world-class digital experiences.
• User-centric design approach that involves rapid testing and iteration of designs.
• Exceptional skills with standard UX software such as Figma, Sketch, Invision or similar.
• Experience with generative and evaluative research methods.
• Ability to use prototyping tools to convey design intent.
• Ability to be a UX advocate and communicate with diverse stakeholders.
• Partner and iterate with Product to Discover, Define, Design and Deliver a customer centric solution that achieves goals and success metrics.
• Partner with UX leadership in enhancing end-to-end experiences across multiple domains
• Great communications and interpersonal skills.
• Sharp design sensibilities, critical thinking, and an eye for details
• Presentation creation experience a bonus but not necessary.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.