UX Content Designer

About the Product Content Design Team

Join our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape. We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.

Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users' needs?

Our team promotes an agile, collaborative, supportive environment where diverse thinking and innovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy to for our customers to do business with Thomson Reuters and manage their business using our applications.

About the role

UX Content Designers craft clear, consistent, succinct language for Thomson Reuters' product and digital experiences. This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, development, accessibility specialists and more to create user-centered experiences.

As a UX Content Designer, you will:

• Deliver UX content design solutions for product or digital experiences
• Articulate the problem, execute defined design vision, and align work to strategies and objectives of the project
• Use data and metrics to influence decisions and measure progress

• Work collaboratively with UX Designers, UX Researchers, UX Development, Technology and Product partners and help educate about the importance of UX content when necessary
• Collaborate and work well in tools like Microsoft Teams, Miro, Mural, Figma, etc.
• Demonstrate understanding of the critical influence of words and visual language across design, research, product, and development teams
• Participate in content design strategy efforts, such as:

• Auditing product lines for areas of UX content opportunity

• Continually evolving voice & tone elements for both disparate and experientially connected products
• Participating in empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research

• Be customer obsessed - Advocate for customers during product prioritization
• Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth

About you

You're a fit for the role of UX Content Designer if you have:

Basic qualifications:

• 3-6 years of UX writing/content design experience and exposure to UX principles for a complex software product offering (cloud, app, or web)
• High level of attention to detail to ensure consistent outputs internally and for customers

• Solid understanding of current design thinking, UX content design best practices, and radical user-focus within and across complex groups, if not large organizations
• Experience working with UX designers, researchers, developers, and product/program owners within a UX, creative, marketing, or similar setting
• Understanding of the importance of UX success tracking:

• Primary and secondary research mechanisms
• Balance of qualitative and quantitative outcomes on approach to language, tone, and content

• Ability to influence peers based on research/analytics outcomes and analysis

• Able to extend UX content writing skills into larger UX content organization via design system, experience mapping, and taxonomic thinking
• Take direction, execute, and provide usable and consumable content design-focused deliverables for research, organization, strategic efforts, etc. with minimal oversight
• Active exposure to agile UX approach and partnership cadence with design and product/development partners
• Provide ad-hoc insights and answers to VP level leadership during project stand ups

• Align and contribute to style guidelines, KMDs, writing guidelines, brand voice and tone guides, etc.

Preferred experience and knowledge:

• Familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content
• Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.

• Familiarity with content management systems and analytics tools
• Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively

Education:

Bachelor's degree in writing, marketing, communications, or related field

What's in it For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.