User Researcher at Informa (Remote)

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Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:

Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

Informa Intelligence provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Informa Tech aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared.

Our sixth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

Job Description

  • Be comfortable in working on research across the product development cycle- from generative to evaluative, and everything in between;
  • Deliver action orientated and professional standard user research;
  • Deepen knowledge of our customers, their needs and uncover opportunities to better serve them;
  • Identify opportunities which the business should act upon to deliver delightful and inspiring experiences;
  • Help build and scale the user research function- for example by educating on best practices, and expanding our methods and operations;
  • Conduct research using a range of research methods- remote and in person IDIs, lab sessions, unmoderated research, surveys;
  • Proactively and routinely surface fact-based, forward-thinking customer insights across business partnerships;
  • Work closely with other researchers, data scientists and marketing research to develop a holistic understanding of the data;
  • Participate in hackathons, lead co-design sessions, and other events that bring the business closer together and to users;
  • Generate actionable user research insights to drive customer-centric decision making with stakeholders.


  • Experience of qualitative user research methods. Bonus points if you are also comfortable with quantitative methodologies;
  • Are experienced in helping stakeholders develop empathy and understanding with their users;
  • Comfort with running qualitative research studies yourself, from end to end;
  • Comfort with generating insight to fuel the product development process;
  • 2+ years of user research experience;
  • Engaging and clear communicator;
  • You know when to be scrappy and when to hold the line on methodological rigour;
  • A proven track record of socialising and embedding research findings to drive business outcomes;
  • A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience;
  • Strong analytical, and synthesis skills with a proven ability to turn research results into product insights;
  • Thorough knowledge and experience across a range of UX research approaches and methodologies – especially RITE;
  • Communicate insight effectively to all levels of stakeholders – from product leads to feature teams;
  • Track record of collaborating across disciplines (design, engineering, data science) to drive change into products;
  • Proven ability to work within tight timelines utilizing excellent project management skills;
  • Experience with Mobile or Devices is a plus but not required.

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), gender identity, age, marital status, citizenship, or other protected characteristics under federal, state or local law. 

More Information on Informa
Informa operates in the Artificial Intelligence industry. Informa was founded in 1998. It has 3741 total employees. To see all 316 open jobs at Informa, click here.
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