User Experience (UX) Researcher

| Remote
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At UserZoom, we help companies build great digital products. UserZoom empowers businesses with actionable and measurable experience insights throughout all stages of the product development life cycle and customer journey, to help them build and deliver successful digital experiences that drive measurable business performance. Our happy clients consist of Google, Facebook, Paypal, Allstate, Oracle and Santander Bank.
Check out more info here:
As our UX Researcher, you'll play a strategic role in the product team. As a team, we're responsible for helping define and drive the future of our products and your job will be to understand, identify, and champion customer needs.
Using your research experience, you will work with cross-functional teams like Design and Product Management to conduct research, inspire change, deliver oral and written presentations, evaluate qualitative and quantitative data, and help the broader R&D team understand what would make a user's experience more intuitive, accessible, and seamless. You'll be an advocate for the user and for user research and continually find new ways to ensure that research is a central step in the Product Development Lifecycle (PDLC).
Other responsibilities include:
  • Conducting formative and summative user research.
  • Conducting and evaluating quantitative and qualitative research.
  • Performing competitive and discovery research.
  • Working closely with cross-functional teams to identify and evaluate research topics.
  • Planning and implementing user research strategies and methodologies.
  • Advocating research findings to diverse audiences through written and oral presentations.
  • Asking questions, gathering data, and analyzing data.

Here's what we're looking for:
  • Experience as a UX researcher within a commercial environment, working with a range of research methodologies
  • Experience with remote testing tools
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to quickly and effectively share research results
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • A strong desire for creative problem-solving with a positive attitude
  • Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer
  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties - the consummate team player

As well as being part of a global, pioneering tech business, here's what you can enjoy as part of the UserZoom family:
  • A competitive salary
  • Bonus
  • Pension contributions
  • 25 days paid holiday per year... plus you get your birthday as an extra day off
  • Healthcare

Plus plenty more!
We seek insight from all people
At UserZoom, we're all about recognising the insights that different people bring to our company - it's what makes us so successful. We know the value and innovation a diverse group of people can create and that's why building a diverse team is a priority for us, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective.
We're on a continuous journey to improve how we recognise & evaluate each person's skills and how each individual can enhance our culture & values. We are committed to being consistent in how we shortlist, assess, hire, onboard, reward and promote based on merit.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • HootsuiteCMS
    • Chorus.AICRM
    • DriftCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM

What are UserZoom Perks + Benefits

UserZoom Benefits Overview

15 PTO days per year, on an accrual basis
10 Paid Holidays & up to two 2 Floating Holidays (dependent on hire date)
Company Bonus Scheme
Your birthday off!
401k, with match
Stock Options
Health Benefits: Medical, Dental and Vision
Flexible Spending Account
Health Savings Account
Commuter Benefits
Basic Life Insurance
Long- Term Disability
Short- Term Disability

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

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