User Experience (UX) Researcher

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About Zipline

Zipline uses autonomous aircraft to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.

About You and The Role

Does aggressively tackling ambitious 10x cross disciplinary projects from early conceptual stages through full field deployment sound like the way you want to spend your time?  Do you cut short circular discussions to run a test or demonstration instead of scheduling another meeting?  At Zipline, your work is intended for the field, customers are counting on it today,  so there is no time for ambiguous communication or aiming low. If you revel in generating user experience design recommendations with empirically-grounded insights, then read on.

Zipline believes access to medical care should not depend on your GPS coordinates. We are at the forefront of a logistics revolution, using autonomous aircraft to deliver just-in-time, lifesaving medical supplies on 3 continents around the world right now, 7 days a week.  Are you interested in building a system that 200 million people will depend on with their lives?

What You'll Do
  • Articulate and advocate for the many different types of people whose lives will be touched by Zipline services, including not only the senders and receivers of packages, but also the people whose lives are indirectly impacted by Zips flying by
  • Drive the user testing efforts for new Zipline platforms, enabling a data-driven approach to human-centered design of delivery services by air
  • Work closely with incredibly talented, passionate interdisciplinary teams to conduct user research that will address the most critical user experience research questions
  • Run online and in-person user studies, recruiting participants, collecting quantitative and qualitative human subjects data, and analyzing these data 
  • Present and discuss user research  findings to interdisciplinary teams of stakeholders, including product managers, engineers, and designers
  • Collaborate with designers to turn user study results into design recommendations and directions that will improve the user experience of Zipline delivery
  • Collaborate with engineering team members to turn empirical study results into engineering design specifications
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What You'll Bring
  • You have prior experience with running human subjects experiments, including experience with using both hardware and software products or services
  • You have a sharp analytical eye for making sense of both quantitative and qualitative data, including translating study results into implications for design
  • You are willing to get in the weeds and dive headfirst into Zipline’s UAS technology and operations
  • You can communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders 
  • You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
  • You believe deeply that access matters and that we can and will provide access to essential medical supplies for every person on the planet 

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

If you’d like to learn more about Zipline and our teams, feel free to check out our Instagram, one of our Reddit AMA’s, or our website!

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