User eXperience (UX) Manager-Designer (Remote) at Epsilon

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Company Description
Job Description
Epsilon is seeking a User Experience (UX) Manager to enthusiastically grow our team and evolve our work within a dynamic, fast-paced environment. The right candidate for this role will be experienced leading a team in excellence, focused on user-centric and design thinking, be highly collaborative, and have a keen attention to detail.
Key Responsibilities
The following outlines the principal work & responsibilities of the job and is not intended to be an exhaustive list.
  • Lead the Digital User eXperience (dUX) team in close partnership with the VP of Digital Experience
  • Entrench themselves in project activities and the development of team members and group plans and goals in alignment of our UX Team Guiding Principles of: Team Values & Collaboration, Getting Work Done and Creating an Impact.
  • Define, engage, and manage best-in-class UX standards, processes, and toolsets to provide clear leadership, governance, and education
  • Create strategy documents and content to provide to UX team personnel as well as collaborating product and business teams
  • Collaborate with, and promote collaboration among, team and across business units; enable a business setting that allows smooth cooperation and collaboration of cross-functional departments to ensure the successful execution of UX strategy
  • Develop and collaborate on detailed requirement documents and identify and translate market requirements into UX and product goals
  • Work closely with other departmental leads to align vision and ensure that their consolidated vision is in line with the core business values
  • Delegate responsibilities appropriately to UX team members, while maintaining the ultimate liability and accountability for execution of each of those responsibilities
  • Mentor, foster and support intelligent innovation and risk-taking to create and deliver recommendations and deliverables that improve consumer/user interaction and experience
  • Champion UX and promote and increase understanding of UX value throughout the organization
  • Conduct research and document findings
  • Gain extensive awareness of our product's and their strengths and limitations relative to market/consumer/user needs, competitive threats, market opportunities, and most importantly, consumer/user experience
  • Maximize on opportunities for innovativeness and product growth in relation to consumer/user experience and partner with product, sales and account teams to create product and positioning strategies that subsequently increase business revenue and profitability
  • Roll up their sleeves and develop and lead consumer/user scenarios; plan and map user experience and campaign flows; conceptualize & design interfaces, and wireframe and build interactive prototypes

This role requires someone who has:
  • Bachelors' degree (and/or 5+ years equivalent work experience) in Human-Computer Interaction (HCI), Design, Engineering, Business Administration, Marketing, Economics, or a related discipline.
  • 5+ years' experience in UX and/or product-related management positions, preferably in a high-volume advertising agency, digital marketing agency, or Internet-related services & products company
  • Experience managing a UX team of professionals, preferably as a lead or manager of UX, and delivering product projects in a large scale and complex business setting
  • Portfolio of UX projects that display good information architecture, usability, and interaction design principles, and
  • Experience with Lean UX and Design Thinking
  • Outstanding interpersonal skills to facilitate collaboration and build constructive relations across business teams and to ensure all functions in the UX team are executed promptly, efficiently, and effectively. Infinite patience and experience responding well to design requests are essential. In addition, the Senior UX Manager will display a high level of confidence in themselves and other people to inspire and motivate performance and increase overall effectiveness and of the team and the business on a continuous basis.
  • This position is one of immense pressure and, as such, the right candidate will demonstrate an ability to navigate complex situations and tasks with a clear head, calmly and with composure, setting an example for others
  • Demonstrate excellent ability to continuously drive results
  • Excellent English language skills-verbal and written-are essential. This role is regularly required to make presentations to stakeholders at all levels and must possess communication skills that will enable clarity in presenting, articulating, and defending research findings, design decisions, and formulated strategies to stakeholders in a way that they can relate to and easily understand.
  • Analytic capability to refine strategic proposals and making improvements recommendations down the line
  • Expertise in formulation of research and strategy efforts in conjunction with other product and business teams and possesses the analytical skills to ensure accurate interpretation of research information and accurate formulation of the most suitable product approaches and strategies
  • High proficiency in the use of various UX, business and collaboration tools such as: the Adobe Creative Suite (esp: Photoshop & XD,) Figma, Zeplin, PowerPoint, Excel, Asana, etc.
  • Understanding of Accessible Design practices and standards (as guided by WAI-ARIA) and ability to apply them in practice
  • Familiarity with SEO principles and their impact on information architecture
  • Can-do attitude, self-motivated; detail-obsessed and able to multi-task with good time management skills

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
  • Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
  • DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
  • Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Senior Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Epsilon has a very good work-life balance, including flexible time off. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Epsilon for over 7 years.

Alba

Manager, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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