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User Experience (UX) Lead

Intelligent Medical Objects
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Research shows that women and underrepresented groups only apply to jobs only if they think they meet 100% of the qualifications on a job description. IMO is committed to considering all candidates even if you don’t think you meet 100% of the qualifications listed. We look forward to receiving your application!


Work that is meaningful. A job that has impact. Colleagues that inspire. That’s what you’ll find at Intelligent Medical Objects (IMO), a growing health IT company creating clinical terminology and insights solutions that are used by more than 500,000 US physicians and 4,500 US hospitals to power better patient care and support meaningful analytics. 


The User Experience (UX) Lead is accountable for the strategy, research, and design of IMO digital service and product transformation for a product vertical. You'll drive strategic product changes through end-user insights, market understanding, and product innovation. You'll partner closely with Product, Engineering, and Analytics teams for strategy development, and work collaboratively with other members of the UX team to deliver meaningful changes to the User Experience that will drive product adoption and end user satisfaction.

Responsibilities

  • Partner and engage successfully with cross-functional leadership (product, development, terminology, marketing, etc.) to build new products and feature enhancements for the healthcare market.
  • Champion user research, UX best practices, and analytics to validate project assumptions and develop the best user experience.
  • Determine the UX approach and deliverables required for each product initiatives.
  • Estimate and plan upcoming UX work to support the timely delivery.
  • Facilitate design workshops and leading ideation sessions for new product development.
  • Plan and prioritize discovery and usability research with product stakeholders.
  • Manage participant recruiting using internal and external resources.
  • Lead session facilitation and findings analysis.
  • Develop customer journey maps and personas to provide the cross functional teams with insights into end user needs.
  • Lead design critiques and present design solutions to cross-functional leadership. 
  • Coordinate UX Designers effort on larger project efforts. 

Requirements

  • Minimum 8 years in the user experience or related fields. Bachelor's degree in Digital Design or Human Computer Interaction is preferred
  • Proven ability to partner successfully with cross-platform leadership on product development
  • Ability to manage challenging situations, such as negotiating design tradeoffs with cross-functional teams
  • Experience conducting multi-platform user research and leading workshops, such as design thinking sessions
  • Ability to think creatively and provide solutions for conception, design, and production
  • Comprehensive understanding of Human-computer interaction, user experience principles, and user-centered design practices
  • Knowledge of a variety of user research techniques including user interviews/surveys, concept testing, task/scenario testing, and moderated/unmoderated testing
  • Experience with UX operations, UX standards, and rapid prototyping
  • B2B experience in a Healthcare field is preferred

#LI-PL1 #LI-Remote


At IMO, we celebrate diversity and are committed to creating an inclusive environment for all employees. IMO is proud to be an equal opportunity workplace and is an affirmative action employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • AngularFrameworks
    • ASP.NETFrameworks
    • KafkaFrameworks
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    • SparkFrameworks
    • TensorFlowFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • New RelicServices
    • TableauAnalytics
    • AxureDesign
    • FigmaDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • Microsoft TeamsCollaboration
    • ZoomCollaboration
    • Microsoft PlannerProject Management

An Insider's view of Intelligent Medical Objects

How would you describe the company’s work-life balance?

The work-life balance to not only be existent but promoted at large by leadership. Employees are strongly encouraged to take the time they need to avoid burnout, and to proactively maintain the balance needed to thrive both personally and professionally. I am so excited to work for a company that truly understands the value of work-life balance!

Meosha Muhammad

Director, People & Culture

How does the company support your career growth?

IMO provides a number of avenues to improve and grow in any career direction you choose. For me, this has come from regular career conversations with my manager, participation in the Mentorship Program for cross-functional or peer-to-peer mentoring, and a 6-week stint through the Rotation Program to get hand-on experience outside my "home" team.

Cassie North

Sr. Staff Software Engineer

How do you empower your team to be more creative?

Giving the team space, the opportunity to iterate and noodle on ideas, and permission to fail quickly, is essential. It’s also important that managers don’t just jump in with “here’s how I think we should do it” – that kills the ideation and stops the creativity.

Scott Singer

Director, Software Engineering and SRE

What are Intelligent Medical Objects Perks + Benefits

Intelligent Medical Objects Benefits Overview

We offer a robust and comprehensive benefits plan that is tailored to providing world-class healthcare
solutions at the participant’s choosing. Our High Deductible plan is designed to promote thoughtful
choices and prioritize preventative care. Our match of HSA contributions is 20% higher than the industry
average. And IMO covers, on average, 80% of healthcare premiums for employees overall; and we cover
as much as 88% for some elections and levels of coverage. Our employees spend half the average
monthly on medical benefits ($74/month for IMO employee coverage vs. $152/month industry
benchmark; $217/month for family coverage vs. $420/industry.

Culture
Volunteer in local community
IMO is proud to host volunteer events to give back to the community that supports us. We believe that it is our responsibility to use our resources to make a positive impact in the world.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
President's club
Flexible work schedule
Aside from obvious commitments to our clients and to each other, we are not tied to offices, desks or clocks. We generally work how, when and where we need to do your best work.
Remote work program
Our teams in the Chicagoland or Houston, TX areas find their way into an office 2 days a week. Employees outside of those areas may need to travel occasionally, with advance notice.
Diversity
Highly diverse management team
Diversity starts at the top. Ann Barnes (CEO), knows the importance of diversity and requires that 50% of all resumes she sees for positions on her team are women.
Hiring practices that promote diversity
Our hiring teams embrace best practices to promote and include a diverse pool of candidates in interview processes, while developing diverse interview panels to meet candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Through Chard Snyder, you can contribute pre-taxed dollars to any, or all, of 3 FSAs including healthcare, dependent care, and commuter. The maximum contribution to the healthcare FSA is $2,750.
Disability insurance
We provide Life and Disability insurance through Dearborn. IMO covers 100% of your pre-disability earnings for the first 4 weeks and 60% for the remaining time up to 12 weeks total.
Dental insurance
Through MetLife, employees have the option of 2 plans to use for preventative, basic, orthodontia and major services. Our plans cover 100% of preventative care.
Vision insurance
We have 2 plans provided by VSP which include allowances for frames and contacts.
Health insurance
All benefit coverages begin the month following your start. Health insurance is provided by Blue Cross Blue Shield with the opportunity to enroll in 1 of 2 PPO medical plans.
Life insurance
Provided by Dearborn, IMO covers $50,000 at no cost, with additional voluntary buy-up options available.
Pet insurance
Wellness programs
IMO’s wellness pillars include physical, emotional, financial, social, and career. We offer (along with BCBS) a variety of ways to improve your overall wellness to thrive personally & professionally
Team workouts
We organize group Peloton rides/runs as this helps people remotely stay connected and also have fun.
Mental health benefits
We partner with GuidanceResources to provide an employee assistance program to help you and your family members find solutions and resources to tackle life’s challenges
Financial & Retirement
401(K)
401(K) matching
IMO may match up to 5% of your contributions on a pay period basis once you become eligible to participate.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
IMO offers pre-taxed dollars into an account that supports your eligible commuting expenses. Elections can be made monthly and funds rollover for the duration of your IMO employment.
Company-sponsored outings
Topgolf, “Paint & Sip”, Ping Pong competitions and more! Time together outside the office is important to us.
Free snacks and drinks
We have unlimited snacks (healthy options included), coffee, tea, beer, etc. Help yourself to whatever, whenever!
Some meals provided
Onsite office parking
Free parking at our Rosemont HQ.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
We encourage, practice and promote all employees to set aside time for informal and formal learning sessions. Every employee has access to LinkedIn Learning.
Online course subscriptions available
Customized development tracks
View full list of perks + benefits

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