User Experience Researcher

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Kin + Carta is seeking a User Experience Discovery and Validation Researcher to join our UX Department. The ideal candidate will be analytical and have a proven ability to lead investigative conversations.  If you are passionate about getting clients closer to their customers - read on!

What we are looking for in you
  • You are excited and passionate about immersing yourself in the customer’s environment and searching out new opportunities to improve their experience.
  • ​You are able to speak to the value of research and “sell” stakeholders on a comprehensive research plan.
  • You are skilled at creating discussion guides and leading open-ended, contextual conversations to help generate answers to key questions as well as discover what the team didn’t know they didn’t know.
  • You have experience crafting and leading UX research using both qualitative and quantitative research methods and analysis. You are proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), ride-alongs, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development - and know how/when to advocate for different methods.
  • You’re able to manage your own time, whether working on a team in a collaborative environment or working independently.
  • Proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals.
  • Working closely with a development and design team is something you have done and enjoy.
  • You are an advocate for the user. You’re passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research.
  • You are able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions.
  • Experience working in a consulting capacity, specifically in a client-facing role is a plus.
  • You have a passion for FinTech, IoT, or other emerging tech enterprise verticals
  • Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Journalism, or related field.
  • Any design experience is a plus however we are looking for a UX researcher first and foremost.
What you can look forward to in the job
  • Your work at Kin + Carta matters. The research you do here will have a direct impact on the client projects on which you’re engaged. The designs you help inform will be seen and used by thousands of people every.
  • Taking a client’s vision from conception to completion and delivery. In addition, you’ll be a trusted advisor on the digital experience they will provide to their customers.
  • You will work with some of the brightest, most talented UX’ers around - you’ll learn something new daily, and we would like to learn from you.
  • Crafting research plans and discussion guides, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation to keep your team focused on the user.
  • You’ll work closely with designers for our innovative digital application product suite.
About Kin + Carta

Kin + Carta exists to make the world work better by delivering transformative digital growth for our clients. As a digital transformation firm, we apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. Kin + Carta seamlessly integrates the strategic consulting, software engineering, and marketing technology needed to help businesses 'Make It Happen'. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

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An Insider's view of Kin + Carta

What are some social events your company does?

Kin + Carta celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Client Lead

What does your typical day look like?

My days are pretty dynamic — I could be preparing to lead a workshop, working on a product roadmap, sitting with research on customer interviews, mentoring team members, etc. A few things are constant every day, though: I get to solve interesting problems, I get to be creative, and I get to work with amazing people.

Michelle

Global Chief of Staff

What makes someone successful on your team?

To me, what makes individuals on my team successful is a recognition that there is always something new to learn and always more room for growth. An open, honest desire to not only learn from your teammates' expertise, but also to share your own, is a huge part of what makes a teammate at Kin + Carta successful.

Reid

Technical Principal

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. We hold an annual client summit to harness the creativity of our Kin. Employees self-organize around our R&D function, solving problems with emerging technologies to show off to our clients. Many of these ideas have gone on to help our clients better understand their end-user.

Kelly

CEO

What are Kin + Carta Perks + Benefits

Culture
Volunteer in local community
Annually we celebrate "Pay It FWD" — a day of volunteering where employees combine forces & give back!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity, Philanthropy, Wellness, and Social Committees can be joined by any member of our Kin who is interested in collaborating on events and making an impact upon our culture!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We offer quarterly "Overcoming Unconscious Bias" training, which creates a common language about bias and arms Kin with tactics to mitigate it across the firm.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Anyone at Kin + Carta can create an affinity group — a safe space for the group and its allies to celebrate and reflect on shared experiences, as well as advocate for positive change across the fir
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Kin + Carta's FSA offers that employees contribute to: Flexible Spending Account, Limited Purpose Spending Account, Dependent Care FSA, Transportation, & Parking.
Disability Insurance
We offer employer-paid STD & LTD. STD has a benefit amount of 60% of your weekly earnings up to $1,500 per week. LTD has a benefit amount of 60% of your monthly earnings up to $10,000 per month.
Dental Benefits
Kin + Carta offers national PPO & HMO coverage though Delta Dental. Both plans pay provides 100% preventative care (includes oral exams, cleanings, x-rays, and fluoride treatment).
Vision Benefits
We offer national vision coverage through VSP which provides 100% coverage for annual eye exams after a $10 copay, lenses covered after a $25 copay and frames and contact lenses are covered up to $130
Health Insurance Benefits
Kin + Carta offers a national PPO and two HDHP plans through BCBS. The HDHPs have an HSA with an employer contribution up to $1,000 per year.
Life Insurance
We offer company-paid AD&D and life insurance up to $50,000. Employees have the option to elect additional Life, Critical Illness, or Accident Insurance for themself, spouse or child.
Pet Insurance
Kin + Carta offers “My Pet Protection” insurance from Nationwide which helps you provide your pets with the best care possible by reimbursing you for vet bills.
Wellness Programs
From mindfulness walk weeks to Lunch & Learns, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Onsite Gym
Team workouts
Mental Health Benefits
Kin + Carta offers company-paid Employee Assistance Program (EAP).
Retirement & Stock Options Benefits
401(K)
Kin + Carta offers traditional and Roth 401(k) through Mercer Wise Retirement.
401(K) Matching
Kin + Carta offers a 4% matching contribution that is immediately vested.
Performance Bonus
Kin + Carta offers a competitive incentive program that pays out annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
Kin + Carta offers a 12-week company-paid maternity and paternity leave.
Flexible Work Schedule
Remote Work Program
Most of the positions available at Kin + Carta give our employees the opportunity to choose between working primarily from an office, completely virtually, or a hybrid split between the two.
Family Medical Leave
Kin + Carta offers unpaid Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our "Time Away from Work" policy gives employees unlimited PTO, empowering our Kin to take the time off they need.
Paid Volunteer Time
Employees can volunteer in their communities, using our unlimited PTO.
Paid Holidays
Paid Sick Days
Employees can take sick days, using our unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Game Room
Kin + Carta's game room is decked out with snacks, a ping pong table, Wii games, a shuffleboard, and board games for all employees to use when they need a break.
Stocked Kitchen
Our Office Experience team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea, snacks available, and all of the flavored LaCroix that we can handle.
Some Meals Provided
We celebrate our employee's birthdays with a monthly breakfast or lunch that the whole company is able to attend.
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Kin + Carta. The themes and locations differ, but they are always a good time!
Home Office Stipend for Remote Employees
Kin + Carta offers an annual reimbursement up to $300 for employees who are working virtually or hybrid.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of internal training programs, as well as a training budget to pursue professional development.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
All Kin are assigned a People Leader who provides 1-to-1 support, career mentoring, and leadership advocacy.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We have a variety of fun perks, but our favorites focus on our employee's development. We know that investing in employee growth is crucial to our success as a forward-thinking firm. All full-time employees have an annual training budget and unlimited PTO, which can be allocated to training. Employees will use this to take classes, buy materials, and go to conferences.

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