JPMorgan Chase
Columbus, OH

User Experience Research Lead (DEBIT & ATM) at JPMorgan Chase (Columbus, OH)

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Job Description
The position :
Sr. User Experience Research Lead
Locations: Columbus, OH, Plano, TX
We are looking for an experienced UX designer who is keen on innovation and loves to solve complex problems.
What you'll need:
  • Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Expert User Research skills across all forms of research (evaluative, generative, formative); Continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
  • Advanced project planning and management skills
  • Ability to lead a complex research study from beginning to end independently
  • Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
  • Comfortable and confident when presenting work to executives
  • Robust understanding of the business needs, and how research connects with it

What you would be responsible for:
  • Lead multiple aligned research teams to support our Debit & ATM offerings
  • Independently and autonomously drive the development of new research studies based on understanding business strategy and knowledge gaps
  • Drive product discovery planning, with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps
  • Structure, plan, design, administer, and report on complex research initiatives, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.).
  • Go beyond standard 'findings and insights' reports, toward compelling presentations that connect customer needs and ability with business goals; present this work to MDs, GMs, and other senior leaders
  • Prepare and teach introductory training material on experience research, primarily for other user experience practitioners
  • Maintain and uphold research practice and output standards across a Line of Business

What would be extra awesome:
  • Have an interest and potentially a passion for technology and how it can be leveraged to solve large challenges
  • Experience working at a giant company with many moving parts and a wide array of opinions and needs
  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Mastery of UX Research tools for diary studies, remote research, and usability testing

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with nonprofits
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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