Job Description We are looking for a creative and resourceful thought-leader (10+ Years of Experience) able to support the creation and on-going development of research teams to address key business objectives and customer needs.
This role reports to the Managing Director Head of Research for Digital. As UX Research Director, within the Digital organization for Chase, you will work with your peers across Product Management, Design, Data Analytics, and Engineering to envision the future CX for JPMC clients and employees, influence product strategy and lead the firm to deliver delightful, authentic and personalized experiences. You will lead a team of more than 10 researchers.
Naturally, we want someone who can think outside the box and provide fresh thinking, but we are also looking for an individual who will complement and embody our team culture - caring and empathizing with our customers, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you!
Primary Responsibilities
* Work with Line of Business leadership to strategize and prioritize the discovery, design, and delivery of work
* Work with Products and Design and Tech partners to represent the needs and priorities of our customers and your team
* Ensure that work undertaken by the team is clearly tied to measurable business outcomes
* Coach and mentor more junior team members
* Participate in interviewing team members and enforce a consistent the quality bar for incoming staff
* Provide accurate estimation and prioritization of work items for the team
* Coordinate across teams, both research and design, to identify opportunities for collaboration and shared impact
* Work with Design and Customer Experience (DCE) leadership to define quality bars and best practices for Design Research
* Develop effective systems for understanding and incorporating customer and business needs into the product development process; communicate results of product discovery back to business partners
* Inspire craftsmanship and excellence in research with cross-LOB impact.
* Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
* Contribute to next gen research group vision, identifying areas of opportunity or improvement
Qualifications

• 10+ years of experience planning and executing user research studies
• Bachelor's degree required; Masters degree in related field preferred
• Demonstrated ability to drive strategic change in products and initiatives based on customer need, industry shifts and innovation
• Demonstrated ability to drive multiple large complexity initiatives
• Demonstrated ability to explain the benefits of user experience research and integrate within the design planning, estimation, and prioritization process
• Demonstrated ability to incorporate design thinking into the product development process
• Clear articulate communication skills
• Familiarity with banking and finance a plus
• Portfolio or examples of past projects

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.