JPMorgan Chase
Atlanta, GA

User Experience Designer - UX Designer

| Atlanta, GA
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Job Description We are looking for a User Experience designer to join our Consumer Acquisitions Market Product Design Team. As a User Experience Designer, you will leverage your understanding of experience design for digital products. This is a hands-on designer role, you will collaborate with a multi-disciplinary team that includes researchers, content writers, product managers, engineers, and business partners who share your passion for delivering customer-focused and innovative digital shopping experiences across a diverse portfolio of financial service.
Responsibilities include, but not limited to:
  • Work collaboratively and contribute to the success of a multidisciplinary team
  • As a User Experience Designer on the Acquisition Market Products team, you'll support the development of multiple project initiatives in conjunction with peers from Engineering and Product Management to develop and execute upon the vision of the consumer shopping experiences team
  • You'll support our customer experience-first mindset by helping synthesize marketing insights and consumer needs to create compelling products and experiences
  • Proactively seek out ways of incorporating the customer experience into daily work
  • Contribute to high performing teams through the development of self and others, emphasizing continuous learning and growth
  • Distill complicated problems into simple and elegant solutions
  • Accurately make decisions that guide the product direction with little information
  • Understanding of what makes an experience good or bad is critical by thinking through user problems, find reasonable solutions, prototype them up in detail, and work with engineers to deliver them to our clients.
  • Have the ability to influence others and provide thought leadership on design
  • Have the knowledge and deep understanding of composition, balance, symmetry, and white space
  • Research and look for opportunities to solve problems in unusual and innovative ways
  • Understand the technical limitations and liberties behind your decisions and be able to communicate your ideas to our engineers
  • Design for the web and native mobile platforms and understanding how to design products that allure consumers and create a product that clearly communicates the marketing benefits to consumers and maintains a simplified interface that is efficient and delightful

This role requires a wide variety of strengths and capabilities, including:
  • Bachelor's Degree or equivalent practical work experience in design
  • Good to have 3-5+ years of digital product design experience
  • Work closely with other disciplines to understand design context
  • Deliver solutions (research findings, design concepts, content) and participate in critique process to improve design acceptance
  • Develop critical thinking through iteration and design review
  • Understanding of application of design systems, experience with Figma or related design tools
  • You have an online portfolio demonstrating superior product design experiences (required for application)
  • Proven understanding of responsive web & mobile application design and wireframe development
  • Experience with Native app design for both iPhone and Android
  • Experience with design thinking methodologies.
  • Solid communication and interpersonal skills

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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