JPMorgan Chase
New York City, NY

User Experience Design Lead, VP at JPMorgan Chase

| New York City, NY
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Job Description The Digital Customer Experience Organization within JP Morgan Chase is an interdisciplinary group made up of UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals. Each brings a unique set of skills and expertise which make for an incredible work environment and great products. We are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings and we are looking to hire an experienced and talented UX lead to be a part of our Consumer Bank group.
Consumer bank includes our core banking capabilities and this position will focus on evolving our deposits (Checking, savings, etc) platform. This evolution represents one of the largest paradigm shifts the firm has had across our 2.6 trillion dollars in assets and millions of users. This presents an amazing opportunity at a scale which few other financial institutions can provide. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.
The position:
User Experience Design Lead
Locations: Plano, TX. New York Metro, NYC. Chicago, Illinois.
We are looking for an experienced UX designer who is keen on innovation and loves to solve complex problems. This team member will be an essential part of an ongoing evolution of how we think about financial services. Changing how we think of creating value from selling products to solving needs. From serving account holders to unique individuals and ultimately selling customers not on more products but the right products at the right time.
We are currently building a brand new team to support this work and if this sounds like an interesting challenge please reach out.
A day in the life:
  • Get to say hi to an amazing multi-disciplinary team who truly cares about each other and our users (egos get checked at the door)
  • Brainstorm and ideate on how to make business owners lives a little easier
  • Collaborate and problem solve through complex challenges with our product and technology partners
  • Work with our research team to test and learn from various business users
  • Design and prototype potential solutions using tools such as sketch and invision
  • Meet with other team members to ideate and update designs and concepts
  • Go home at a decent hour

What you'll need:
  • 5-8+ years' experience working in a professional capacity as User Experience Designer working on complex enterprise applications
  • Bachelor's Degree in a design-related field
  • Strong understanding of complex data systems and multi-step flow processes
  • Understanding of visual perception and cognition in creating interaction rich applications, sites, and mobile experiences
  • A strong portfolio of work emphasizing depth of experience with information, interaction, motion and visual design; its impact on human behavior
  • Proven experience designing for complex, innovative, enterprise experiences
  • Ability to explain designs with rationale rooted in user needs and business goals and receive feedback
  • Understanding of methods and techniques to ensure the team is solving the right problem
  • Enjoys the multi-disciplinary and collaborative team nature of product design & development in a large organization
  • Detail-oriented with an appreciation for the value of strong visual aesthetics across everything you create
  • Responsive, communicative, and able to take initiative to remove roadblocks when necessary
  • Must be capable of independent decision-making as well as able to take direction
  • Under advisement from Lead and more senior staff, recommend and at times make decisions affecting one or more projects
  • Must be able to translate business problems and requirements into compelling UI's
  • Exceptional skills with standard UX software such as Sketch & Invision and/or Figma
  • An online portfolio demonstrating superior user experience design skill is required with your application

What would be extra awesome:
  • Have an interest and potentially a passion for technology and how it can be leveraged to solve large challenges
  • Is curious about financial wellness today and what it could look like tomorrow
  • Experience working at a giant company with many moving parts and a wide array of opinions and needs
  • Has some start up or entrepreneurial experience

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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