Position Summary...
What you'll do...
Drives multi-channel user experience strategy and innovation by promoting experimentation and innovation; directing the evaluation of the currentcompetitive landscape to ensure the creation of compelling customer experiences; evaluating consumer insights, future trends, and forecasts inrelated fields to propose directional changes and new product approaches; constructing and guiding the development of user experience designstrategy artifacts that outline present conditions and proposed solutions in a way that frames and reflects the user experience problem and solution;presenting information within and across the organization to gain strategic alignment and encourage change; communicating and promoting userexperience solutions and collaborating with partners (for example, engineering, product management, business stakeholders) to ensure evolution ofglobal eCommerce platforms and services; working with regional and international user experience leads to develop and share innovation and bestpractices; and evaluating customer satisfaction indices (for example, Net Promoter) and other industry reports to identify and frame opportunities toimprove user experience, increased conversion, and decreased customer support contacts.Oversees the development, execution, and improvement of User Experience strategic plans by providing expert advice and guidance to associates inthe application of industry trends and best practices; supporting and aligning efforts to meet customer and business needs; building commitment forperspectives and rationales; advocating for the customer and providing user-centered design best practices; approving project definition activities;reviewing user experience design solutions with a focus on multi-channel brand expression, web and mobile user interface standards, and ease ofuse and usability; collaborating with Consumer Insights, project management, engineering, and product department leadership to determine efficacyof discovery and execution process documentation approach and execution; and attending usability sessions.Drives continuous improvement of user experience tools, documentation, and process by developing and communicating a comprehensive, cross platform
global eCommerce user experience viewpoint for the team to consider when tackling project decisions; directing the creation of solutionframeworks that are scalable and global in viewpoint; researching user-centered design best practices and actively integrating relevant learning;ensuring user experience standards for web and mobile interfaces are maintained and adhered to; directing formal user experience governanceroutines and audits; assigning resources to collect feedback; researching industry standards to support the team in making informedrecommendations; and ensuring global eCommerce user experience best practices are shared with counterparts at relevant third-parties (forexample, agencies, offshore partners) and the corporate Information Systems Division (ISD) organization.Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementingbusiness strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supportingresource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvementopportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting,selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new andexisting talent.Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriatebusiness plans and initiatives; and supporting associate efforts in these areas.
Live our Values
Culture Champion• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent
Embrace Change
Curiosity & Courage• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change• Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Deliver for the Customer
Customer Focus• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Strategic Thinking• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Focus on our Associates
Diversity, Equity & Inclusion• Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management• Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America