About Us

Our dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

Opportunity 

We are looking for an experienced UI/UX Designer who can take ownership of UX design across the UJET product stack, from our platform portal, including configuration and reporting, agent communications adapters, to our consumer facing web and mobile applications. You will make our product more user-friendly and intuitive to attract and retain customers, by creating clean, modern user interfaces and optimized workflows to enhance user experience.

Responsibilities

• Identify problems, suggest solutions, recommend implementations, and execute solutions to improve the user experience.
• Collaborate with product management and engineering to define and implement solutions for the product direction, visuals, and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Establish and promote design guidelines, best practices, and standards
• Create wireframes, UX workflow prototypes, animations, icons, and final UI designs and style guides
• Maintain, extend and evolve our UI design library to ensure design consistency across UI components and support product implementation efficiencies
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
• High level of initiative and experience to successfully define and guide product design from conception to launch with minimal supervision
• Collaborate with stakeholders, product managers, end users, engineers, and other UI and UX designers to implement intuitive UX interactions, effective workflows and attractive UI designs

Requirements

• 4+ years of UX/UI design experience within a SaaS product team or a digital design agency
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
• Ability to understand and distill complex design problems into elegant, informed solutions
• Experience with Agile SDLC methodologies
• Expert knowledge and utility of professional design tools; i.e. Figma or Sketch
• Ability to present your designs and sell your solutions to various stakeholders.
• Expert knowledge of cross-platform web/mobile usability standards and specifications.
• BSc in Digital Art, Graphic Design, User Experience, Computer Science, Engineering or other related area

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Acknowledges that they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!