Staff UX/Product Designer
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Senior UX Designer
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies - enabling people around the world to get more done, faster than ever before!
ServiceNow is a global company that builds global products. What makes us great is the collective minds of diverse individuals within the IT Experience Design (XD) contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
This role is part of the IT Experience Design (XD) made up of passionate people who work together to drive user research, UX and visual design, technical writing, prototyping (and more!) with the goal to create best in class enterprise software products.
What You Get To Do In This Role
- Engage with product teams at a strategic level to frame what we need to build and how to get there
- Collaborate with user researchers to define and conduct user research to truly understand our customers and users' goals and needs
- Execute end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
- Coordinate and integrate the work of fellow designers for a seamless and unified experience
- Drive planning and executing usability testing to validate design
Qualifications
What You Have
- 10+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
- An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
- Ability to understand and distill complex problems into elegant, informed solutions
- Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
- Expert with design tools (e.g. Sketch, Figma, Invision, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
- Experience working in an iterative and agile development environment
- Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
- High level of initiative and a "make it work" ethos to successfully bring a product design from conception to launch with minimal supervision
We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.