We're on a quest to help people connect through pets.
Boston, MA

Staff Product Designer at Chewy (Boston, MA)

| Boston, MA
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Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers, and builders, on the lookout for creative and driven talent to join the pack. 

We are seeking a Staff Product Designer in Boston, MA to serve as a senior level practitioner. The ideal candidate will be a systems-level design thinker and visionary, with strong customer instincts and outstanding design intuition. You ensure an unparalleled customer experience that enable pet parents, businesses, and veterinarians to accomplish their goals in the most elegant and enjoyable way possible. 

The Chewy product design team works on innovating our flagship Chewy platforms and developing new products and services across the entire Chewy ecosystem. You might be helping pet parents find just the right toys, food, and medicine to keep them happy and healthy. Supporting pet parents in finding their next pet and being there to answer urgent questions using veterinarian telemedicine. Ensuring that our customer care and fulfillment teams have just the right tools to wow our customers with seven-star service.  


About you 

Deliver products and results 

You use your expertise in user experience design methods to turn your deep knowledge of the customer into products that deliver compelling value for the customer and the business. You can focus on the details while always communicating a broad vision to inspire your team. You carefully plan and drive the creative process for large complex products ensuring successful completion of design to continuously raise the bar. You hold yourself accountable using customer outcomes and business metrics at every step of the process. 

Earn trust  

You build trust across the organization by helping others achieve their goals so that you can push the boundaries of design and product innovation to benefit the customer. Your proactive communication style and openness to collaboration across the organization influences people inside and outside the design organization. The knowledge you build enables you to make effective high quality, high judgment decisions. 

Think critically to solve problems 

You recognize opportunities to drive revolutionary change and the judgment to choose between an evolutionary and revolutionary approach. You build compelling cases that allow you to stand your ground when advocating for the customer. Your judgment allows you to make smart trade-offs between time and effort to ensure the best outcome for the customer. When you see an issue, you act quickly to hold the bar and take ownership to resolve it.  

Craft high performing teams 

You are a partner with leadership in developing high performing teams through modelling and mentorship. You help coach peers in the design skills you have mastered inside and outside the organization. Your work and style encourage innovation and risk taking in a safe environment to enable rapid learning. You can identify performance issues and help leadership address them quickly. You pioneer new design methods to continuously improve design quality and impact.  

 What You’ll Do 

  • Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build. 
  • Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and crisp management of multiple priorities. 
  • Manage the design process from discover and concept ideation; through flows and wireframes; to full-fidelity prototype designs.  
  • Collaborate with business stakeholders, product managers, developers, content strategists, user researchers, and other designers. 
  • Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation. 
  • Clearly present your design process, inspiration, and decisions to stakeholders including C-suite executives. 
  • Nurture Chewy’s culture and principles within the group while setting new standards in executional and operational excellence.  

 Basic Qualifications 

  • 7+ years of experience as a user experience designer, interaction designer, information architect, or similar role 
  • 4+ years leading large-scale initiatives and mentoring designers in your area of expertise. 
  • A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies. 
  • Achieved mastery of a core set of design skills in Interaction Design, Information Architecture, and User Interface Design. 
  • Demonstrated communication, presentation, and interpersonal skills that communicate complex concepts clearly across different audiences and levels of the organization. 
  • A proven ability to evaluate the customer and business impact of your design decisions inside and outside of your own product area. 
  • Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience with the design field. 
  • Position may require travel and will require time in the local office. 

 Preferred Qualifications 

  • Track record of delivering designs that adapt to multiple platforms from desktop web to mobile 
  • Experience handling complex services and transactions
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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