Staff Product Designer, Integrations (Remote) at Twilio

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See yourself at Twilio

Join the Twilio-Segment team as a Staff Product Designer on our Integrations team, driving design and UX strategy for how customers get data in and out of Segment.  

Because you belong at Twilio.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job
Twilio-Segment is looking for a Staff Product Designer to join the Integrations team. You will partner closely with product managers, researchers, and engineers to continue to evolve the integration experience and identify the next big areas the team should focus on to create a world-class experience for our customers. On this team, you’ll help create the vision and lead design for the integration partner experience on the Segment platform and work closely with design leadership to ensure we build a cohesive experience as the product scales. 
Responsibilities

In this role, you’ll:

  • Work closely with engineers, product managers, and researchers to define both the long-term strategy and the short-term investments for Integrations
  • Play an active role in product strategy and vision for your team — not just “how this feature should look”, but more importantly… “what should we build?” More on how we do that here!
  • Work alongside your cross-functional team and design lead to iterate towards incredibly intuitive, elegant user experiences for our customers and partners
  • Partner with research to deeply understand customer needs for your product area, and anchor your team in those insights as well 
  • Collaborate with our product design team to craft an end-to-end Segment product experience that empowers, delights and excites our users

Leverage our design system to solve customer problems creatively — and contribute to said design system, Evergreen, along the way!

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

  • Ability to quickly ramp up in a technical product space
  • Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy
  • Experience in user research and user testing, and a data-informed perspective to design
  • A self-starter who thrives in ambiguity 
  • A relentless customer-focused approach to design 
  • 5+ years of experience — ideally working in B2B, marketing-tech, data infrastructure, or similar product experiences (but totally cool if not!)
  • An ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback
  • A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way

Location 

This role will be remote USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information) 

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

 

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,320 - $181,940.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 533 open jobs at Twilio, click here.
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