Sr. UX Writer
About Us:
At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. We are looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.
RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.
We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Stripe, Crate + Barrel, Acorns, Hinge, and Priceline. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.
About the the Team:
We’re looking for a talented and experienced UX Writer and Content Strategist to join our design team to shape our best-in-class Customer Data Platform, develop a unified communication style, and help design delightful experiences through language and content direction. This includes copy throughout our SaaS applications, websites, and marketing initiatives.
About the Role:
*Our roles are remote first, and can be based anywhere in the US (#LI-Remote).
What you'll do:
- Lead the UX Writing discipline within the product design team, collaborating with designers and researchers to make the product experience and the whole team better.
- Craft the content strategy for RudderStack and its applications.
- Write and edit product copy across all applications.
- Advocating for clear, concise language and storytelling in user experience
- Help us build customer empathy by talking with customers and testing prototypes to more deeply understand customer problems.
- Work through design problems from beginning to end: translating research insights into ideas that form disruptive new products and features, then designing workflows and detailed interactions to create delight.
- Collaborate with creative team members to determine the optimal copy for user interfaces (including microcopy) and marketing communications
- Work very collaboratively with strategic partners within the team to ensure that the customer journey is always honored and prioritized.
- Partner with marketing writers to determine how our brand voice is expressed within our products.
- Maintaining high standards of copywriting and exercising quality control on all copy and creative deliverables
- Write about, present, and share what you and your team have learned throughout the company.
Examples of desirable skills, knowledge and experience:
- 4+ years experience doing the following 👇
- Experience leading copy and content strategy for digital products and systems, not just websites or marketing
- Experience working on enterprise-grade product solutions with a high level of technical complexity
- Experience working with development teams in sprints, active participation in Agile ceremonies and demos
- Experience using a CMS system to create and maintain a unified, modular writing system throughout a product
- Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects with diverse audiences
- Ability to work on multiple projects simultaneously and effectively juggle diverse writing demands
- Excellent communicator of your work and your rationale behind proposals
- Excellent self-starter who can effectively collaborate with engineers and designers to find design solutions through functional prototypes
- Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
The RudderStack Way:
You get a chance to work on challenging problems alongside amazing people as we scale RudderStack. We are meaningful and thoughtful about our hiring, and want to build great teams together. We expect everyone to be deeply involved with hiring, so you have a hand in helping build the team. We have a global mindset, and want to bring on the best talent regardless of location. The company is still in the early stages, and you will get to see the complete lifecycle of a startup, from getting the initial customers to raising funding rounds, and beyond. Those who thrive in this sort of dynamic environment will experience extraordinary career growth.
Our benefits include, comprehensive health insurance, work from home office setup reimbursements, learning stipends, "take as you need" vacation policy, flexible work hours, remote first culture, team lunches, events and more!
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. Â All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.Â