Sr. Instructional Designer at American Auto Shield (Remote)

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Learning and Development. Curriculum Design. Content Delivery.
If that grabbed your attention, come grow with us!
Introductions first!
You-
  • Are results-oriented, not afraid to jump into the deep end and be an agent of change in the organization.
  • Thrive working in a collaborative environment and enjoy helping others.
  • Enjoy thinking outside the box to drive changes that will impact our industry.
  • You love what you do, and it shows every day.

Us-
  • We're leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We're developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
  • We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You'll join an incredible team filled with smart, fun, passionate people who love making an impact.
  • We believe in creative environments, progressive ideas and excellence in operational effectiveness.
  • We love what we do.

What will you do in this role?
You will...
    • Work with SMEs, trainers, and Support colleagues to develop instructional design plans that support content within digital program platform.
    • In collaboration with the L&D Manager, determines the design standards for content and implements templates, style guides while ensuring the L&D follow those guidelines.
    • Represent the Instructional Design function on the Training Governance Committee to provide real-time content develop timelines and Level of Effort (LOE).
    • Development assessment-driven content to ensure learner understanding of concepts and processes.
    • Conduct Train-the-trainer workshops to introduce latest content for release.
    • Review content in development to ensure functional specifications defined by the Instructional Designer are executed.
    • Leads cross-functional teams to offer and gather input on how to instructionally enhance the content.
    • Provide guidance and implementation for new instructional formats and technologies.
    • Make independent decisions to select processes and tools.
    • Stay current trends and research on innovations and developments in the fast-moving field of instructional design.
    • Follow all AAS People and Culture and legal guidelines when producing course content.
    • Use superior judgement when using company resources (equipment, budget, credit card, etc.)
    • Perform other related duties as assigned
    • Work within a remote work environment

What will you need to bring to the table in order to be successful in this role?
  • Superior written and verbal communication skills
  • Deep knowledge of Adult Learning Theory, instructional design models, and evaluation models
  • Strong presentation skills for train-the-trainer sessions
  • Possess and eye for detail and able to manifest into tangible form.
  • High degree of flexibility and tolerance for change
  • Superior computer skills including thorough understanding of LMS technology, Articulate 360, Vyond (GoAnimate), Adobe Creative Could, and Microsoft Office required
  • 10+ years of instructional design experience, with at least 5 years in a call center environment
  • Superior ability in documentation development and management
  • Portfolio and/or work sample is required.

Why work for us? We are excited to provide:
  • Competitive compensation package ranging from $80,000-$90,000 per year
  • Comprehensive benefits package
  • PTO
  • Floating Holidays
  • Satisfaction of work with a highly skilled team that makes a big impact company-wide
  • 100% Remote work environment

Job LocationThis role is 100% remote. However, American Auto Shield is only set up to hire employees in certain states. To be considered for this role, you will need to have permanent residence in one of the following states:
  • Arizona
  • Colorado
  • Florida
  • Michigan
  • Indiana
  • Kansas
  • Kentucky
  • Missouri
  • Ohio
  • Oklahoma
  • Tennessee
  • Texas
  • Virginia
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of American Auto Shield

What are some social events your company does?

Working with a remote team has been a challenge coordinating social events, but we’ve overcome it with virtual happy hours, team lunches, and special events like virtual haunted house tours over Teams. Even though I do not live in the same state with the majority of my team, I feel really connected to them due to our virtual events.

Brian

Associate Vice President - People Services

What kinds of technical challenges do you and your team face?

In Data Science, we face challenges implementing a cloud-based infrastructure to solve big data machine learning problems. We are developing machine learning classification models that will help predict customer claim and complaint events, as well as, data visualization processes to illuminate patters of customer behavior and intent.

Charles

Senior Data Scientist

What makes someone successful on your team?

It’s the energy and attitude they bring. Showing up every day, being present for our customers – external and internal, and maintaining a can-do attitude translate into success. Work hard, execute, and have a learning mindset. Ask for help when you need it, make good decisions, and don’t be afraid to fail.

Rene

EVP - Operations/Business Development

What is your vision for the company?

My vision for AAS is to take reporting and analytics to the next level and beyond so our employees can use their skills to add value, enjoy their work, and make AAS the best place to work. I encourage my team to present and discuss their ideas as well as having one or more challenge ideas, to keep the questions flowing and ideas moving.

Brett

VP of FP&A and Data Governance

How does your team reward individual success?

The FP&A team awards individual success with professional growth. This includes promotions, salary increases, performance bonuses and additional projects/responsibilities.

Pierre

Associate Vice President - FP&A

What are American Auto Shield Perks + Benefits

American Auto Shield Benefits Overview

At American Auto Shield, we’re working to provide the best service for our customers, with the best work environment for our employees who provide that service. We offer full and part-time positions with competitive compensation, comprehensive benefits, pet insurance, fun virtual company events, paid holidays, floating holidays and paid time off.

Culture
Partners with Nonprofits
American Auto Shield recognizes the importance of serving our communities. We’re proud to have helped support and raise awareness for multiple nonprofits.
Friends outside of work
Intracompany committees
American Auto Shield has engagement and wellness committees, as well as, a newly implemented engagement platform.
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Pet insurance through Nationwide is offered to all employees.
Wellness Programs
American Auto Shield's wellness committee provides wellness challenges, as well as, monthly wellness funds.
Mental Health Benefits
American Auto Shield offers an EAP that includes resources such as mindfulness apps.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
American Auto Shield offers 100% vesting at 90 days of employment.
Performance Bonus
American Auto Shield offers an incentive bonus based on quarterly/semi-annual goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
American Auto Shield offers employees the opportunity to work fully remote.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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