Front End Development Manager (Remote)

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
Create experiences that the user loves utilizing data, user feedback, and executive input.
Job Responsibilities

  • Be accountable for the oversight and facilitation and delivery of UI Projects
  • Strong Front End development skills including code reviews.
  • Support or lead web development projects through product team, and senior executives.
  • Reinforce user-centered design (UCD) process methods to digital solutions from concept to launch.
  • Work inventively around constraints and proactively navigate ambiguous situations and systems complexity.
  • Identify and execute on the best combination of user research for enhancement projects.
  • Clearly articulate and defend your development/design decisions in front of teams, utilizing support data as much as possible.
  • Track team member's status and facilitate the prioritization of work. Some project management required.
  • Actively and continuously monitor cutting front end trends.
  • Manage and mentor UI/UX developer/designers while rolling up your sleeves to lead by example.


Qualifications Required

  • 10+ years of UI/UX experience in a consulting or in-house environment
  • 3+ years in responsive web platforms
  • Experience in front end development ideally using React.
  • Extensive knowledge of and portfolio of consumer-centric UI/UX work
  • Experience as a lead developer or similar role with proven ability to drive new processes
  • Experience managing and/or mentoring designers, developers or similar front end-related positions


Preferred

  • Bachelor's degree (computer science, HCI, graphic design or related ideal)
  • Experience with accessibility and WCAG guidelines


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Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
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Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
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Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
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Indianapolis, IN
Jacksonville, FL
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Lincoln, NE
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Louisville, KY
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