We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Sr. Director, Product Design - Employee Experience at ServiceNow

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are seeking a UX leader who is passionate about creating empowering and supportive experiences for people at work. As the Senior Director of Product Design, you will report to our SVP and Global Head of Design, to lead an organization that is passionate about building innovative employee experiences that leverage personalization and Ai; conversational, web and mobile interfaces; and efficient digital workflows across the enterprise.
This is the perfect role for a product leader who is fascinated with the changing world of work, and the evolving needs of businesses navigating flexible work arrangements and distributed, global teams. Businesses know that the employee experience is everything, and they must provide experiences that foster loyalty, collaboration, productivity, and support the employee through their career. As the leader of our Employee Experience product design, you will have a massive impact on how businesses evolve to provide predictive, empowering and productivity-boosting experiences for their employees and teams.
This role is part of our Product Design team that uses empathy, understanding, and user insights to create product experiences that our customers love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a leadership seat at the table, so our team collaborates closely with both engineering and product management from the get-go. We embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
Learn more about our team here
What you get to do in this role:
  • Work collaboratively with our cross-functional Product teams and executive leaders to deliver product experiences that will revolutionize workplace collaboration and productivity for the largest companies in the world.
  • Participate as an inspirational leader of our global User Experience organization, shaping culture, building community, and providing insightful design critique on products outside of your immediate area of responsibility.
  • Directly lead and manage teams and individual contributors.
  • Change the way people work through experiences using AI, Machine Learning and Mobile technology.
  • Oversee a portfolio of products, navigating context switching between product areas, and identifying and connecting teams working on related product experiences.
  • Build and develop a high performing team, with a strong culture and user-centric design approach, acting as a mentor & manager.
  • Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps.
  • Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem.
  • Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing.
  • Communicate and rationalize design solutions and strategy to stakeholders.
  • Review and up-level your team's work through thoughtful and inspiring feedback.
  • Ensure a consistent experience across the mobile and desktop platforms.
  • Oversee documentation development and supportive assets such as user experience specifications, prototypes for testing and component/configuration guidelines.
  • Work closely with research, product management and engineering in UX ideation and innovation.

  • At least 8+ years of visual and interaction design, with 5+ years of Experience Design or equivalent.
  • At least 3+ years of experience managing design teams, and managing managers.
  • Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.

Preferred Qualifications:
  • An inspiring portfolio representing the process you follow to build insanely great experiences for global, accessible products
  • Demonstrated experience in defining and/or working with robust design systems
  • Adept with relevant design tools such as Figma.
  • Ability to understand and distill complex problems into clean solutions.
  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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