We're on a quest to help people connect through pets.
Miami, FL

Sr Director, Creative Services (Miami, FL)

| Miami, FL
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our Opportunity:

Chewy is looking for an Sr Director, Creative Services  to join our Creative Services Team based in Plantation, FL. The ideal candidate will be a world-class Creative leader with a relentless passion for uncovering relevant trends, insights, and industry leading innovations to reveal “the big idea,” and who will have a mastery of design, strategy and rich content storytelling for above and below the line executions.  Sr Director, Creative Service is expected to think creatively and strategically with a consumer-centric perspective in all aspects of the role. They will be a proven leader in setting creative vision and directing multiple cross functional creative teams in developing consistent, brand right creative, ensuring the highest Chewy standards for digital and brand campaigns. The ideal candidate, will be well-versed in all Marketing Communications and Online Retail, content and media. You will help define the creative vision for the organization and identify and nurture talent to grow the team. Our ideal candidate has experience leading and implementing impactful creative ideas and teams through all channel (digital, content, print, broadcast, email, social media etc.) and budget levels.

The Sr Director, Creative Services reports to the Head of Creative Services and supports the leadership, culture and engagement of the Creative team including collaboration with all contributing teams i.e. Creative and Studio Operations for holistic health of the Creative Services department. They will be instrumental in guiding, mentoring and managing the creative leadership team. They will utilize insights to develop concepts, design systems and oversee all execution with professional yet critical creative guidance. Sr Director, Creative Service should be a source of inspiration for the team and must be a highly organized time manager, problem solver, originator of creative process, partner to the Marketing management team, and executive client partner. The candidate will be the ultimate keeper of the Chewy Brand and advocate for the highest quality of Creative and consumer experience company wide.

What You'll Do:

  • Manage and build our creative team. Get the best out of our talent, grow it, and have a vision and concept for what Chewy creative needs to be successful
  • Lead the team to conceptualize, develop, and execute the creative ideation of great strategies, campaigns and content and presenting them compellingly to leadership
  • Provide creative leadership, inspiring a culture of creativity. Push the boundaries for Chewy brand and develop a reputation for great creative and strategic work to meet Chewy’s brand goals
  • Understand insights and research and apply them to creative thinking, campaign and content development
  • Drive strategy development in collaboration with Creative Directors and the Creative Management team
  • Instill a passion for collaboration, teamwork and inspiration throughout the department
  • Mentor all level of creatives in the department – from interns to Creative Directors; taking a vested interest in their professional development
  • Participate in recruiting opportunities and develop a general awareness of industry trends with regards to talent and thought leadership.
  • Collaborate on and guide the work of all direct reports, while ensuring feasibility and budget alignment
  • Work closely with the creative team to evolve, document and enforce brand standards across all platforms and mediums for a consistent brand experience
  • Roll up your sleeves to execute and deliver work.

What You'll Need:

  • Proven Leadership skills
  • Experience taking business goals and translating them into creative direction and execution
  • Exceptional communication and presentation skills
  • Demonstrated ability to sell ideas and build trusted relationships with executive stakeholders
  • Ability to work with virtual teams across multiple offices
  • Inspiring creativity, has a compelling portfolio of work with varied brand campaigns and rich content storytelling
  • Must be able to work under pressure at high volume and fast to market timelines
  • Act as lead to client partners in defending creative and strategy
  • Strength in evaluating both visuals and messaging with a type A-level attention to detail across all media types
  • Clear articulation of expectations, able to rally a team around outcomes and objectives
  • Flexibility; leading both high visibility and smaller projects with equal enthusiasm
  • Knowledge and genuine interest in Chewy and e-commerce platform
  • 12+ years of agency based creative experience, including 5+ years in an agency based creative team management role
  • Experience in an advertising, creative, integrated, or digital agency
  • Documented depth of experience managing agency based integrated campaigns including advertising, content, social media, and other communication channels
  • Adobe Creative Suite mastery
  • Undergraduate degree is preferred
  • Portfolio and Resume is a must
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

More Jobs at Chewy