Job Description
We're looking for a senior content designer to join our Digital Financial Tools team. In this role you'll plan, create and structure product content to shape experiences that build customer confidence.
Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Senior content designers are part of multi-disciplinary teams, including experience researchers and product designers, committed to designing the future of banking.
Job Summary
Senior content designers plan, create, and structure product content to shape experiences that build customer confidence.
Though focused on content, you will work across the range of design practice, from up-front research, insights, and strategy, through to ideation, prototyping, and testing, and to delivery of final designs.
You are expected to be a strong partner with product managers and engineers, involved in prioritization, planning, and decisions along the way to execution.
Job Responsibilities

• Develop content requirements in partnership with product management and experience design lead
• Deliver content components (UI language, product education, etc.) across Digital Financial Tools products
• Incorporate different kinds of data (research findings, analytics) into content requirements
• Contribute to the structural design of product experience (navigation, labeling, flow)
• Lead adherence in content governance and approvals process
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Partner with product designers to develop wireframes and iterative prototypes

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant discipline (e.g., Interaction Design, HCI, English, etc.), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring your effort, and executing and expected levels of quality; you don't need someone guiding you through the work
• Prior work involves collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers, and software engineers
• Advanced skills in UX writing and information architecture; intermediate ability in adjacent skills such as user research, interaction design, and visual UI design
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional directors

Preferred Qualifications, Capabilities and Skills

• Advocate for accessibility guidelines and inclusive design practices
• Demonstrated experience with user-centered and human-centered design approaches
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Demonstrated understanding of how design connects with broader business value

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.