Job Description
Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. The Senior Content Designer is core to the transformation of product development at Chase, operating as a peer and partner with Design, Research, Product Management and Engineering. Sales Optimization exists to help our customers achieve their dreams by connecting them with our experts and world class financial services. As a part of this effort our teams are working to innovate, optimize and improve the customer experience across lines of business. This presents an amazing opportunity to deliver holistic and integrated service experiences which few other financial institutions can provide. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.
With no direct reports, the focus of this role is creative leadership in content matters, including mentoring and directing junior Content Designers. You will direct, design, and set standards for content across multi-disciplinary teams. Success in this role comes from understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Job Responsibilities:

• Oversee, as well as execute and deliver, content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines)
• Communicate expectations within the Content Design team for standards of quality using creative direction and critique
• Direct the structural design of product experience (navigation, labeling, flow), and the development of metadata to support search and browse, and to tie into navigation beyond the product
• Act as go-to expert on navigating the organization for content compliance
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Present work and articulate strategy and content decisions to senior Design leadership
• Conduct formal training in UX Writing and Editing and/or Information Architecture

Required Qualifications, Capabilities and Skills:

• Bachelors Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of content work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Advanced to Expert skills in UX Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design, and Visual/UI Design
• Extensive experience working with brand and copy standards, including style, voice and tone
• Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews
• Confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills:

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Orderly and organized, keeping themselves and their teams on task and on time
• Comfortable with structuring and planning design work in cross-functional contexts
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.