Services Design Architect (Remote)

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Services Design Architect

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. 


Skillsoft is currently seeking a talented Services Design Architect to join our Professional Services team. The Service Design Architect represents the full range of service offerings across all categories of Skillsoft product and technology. Working in collaboration with Customer Account Executives, the Service Design Architect conducts discovery, determines scope, and presents capabilities of the relevant Skillsoft Professional services, as they relate to the products and technologies being proposed. The Service Design Architect collaborates with the account teams to proactively identify and create services opportunities within the customer base.


  • Provide creative, cross-functional approaches to addressing complex customer needs involving programs, technology and learning assets
  • Provide expertise and creative solutions to support our entire service offerings, including platform implementations, learning consulting, learning administration and custom content. Responsible for defining, designing, scoping, and presenting customer specific solutions.
  • Support new business and other pre-sale cycles to engineer viable Skillsoft solutions that win business for Skillsoft
  • Develop services solutions to support customer implementation of Skillsoft products and technology
  • Establish influential relationships with diverse customers, including business owners, by using superior consulting and communication skills
  • Deliver compelling, highly refined presentations, both virtual and live, including (but not limited to) corporate/executive briefings
  • Define and presents effective and compelling business cases that drive successful closure of sales opportunities
  • Identify business needs and opportunities within targeted accounts
  • Manage sales cycles in collaboration with Account Executives
  • Prepare written documents including but not limited to proposals, contracts, and statements of work
  • Identify and pursues targets for new services opportunities within the customer base
  • Facilitate enablement sessions to educate Sales and Customer Success on the variety of services offered by Professional Services


  • Five years of experience in technology-based learning solutions and/or service sales; expertise in Learning and Development, e-Learning and program design and implementation
  • Understanding of common web technologies (browsers, HTML, JavaScript, etc.). Above average skills in common MS applications (Word, Excel, Outlook, PowerPoint)
  • Ability to understand and communicate both strategic and technical concepts to non-technical audiences
  • Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers both internal and external
  • Lead effective conversations with all job roles within an organization, including Directors, Executives and C-level personnel
  • Contributes original and resourceful ideas in brainstorming sessions and sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems and thinks in terms of desired outcomes, not just reactive, quick solutions
  • Superior presentation and facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively
  • Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy
  • High attention to detail demonstrated in quality of materials produced
  • Effective project management and organizational skills
  • Superior skills in critical thinking, problem solving and decision-making, which balance analysis with responsiveness for independent, solution-focused action
  • Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance and professionalism
  • Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team
  • Experience with large accounts, national or global program development strongly recommended
  • Previous experience working with virtual teams
  • Proactive with a strong sense of urgency and competitive drive to increase engagement with Skillsoft Customer base
  • Up to 30% travel as required




As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.


Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft partners to thousands of leading global organizations, including many Fortune 500 companies. The company features award-winning systems that support learning, performance and success including Skillsoft learning content and the Percipio intelligent learning experience platform.

Learn more at

Thank you for taking the time to learn more about us. 

 If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
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    • ASP.NETFrameworks
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    • Ruby on RailsFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
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    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PowerBiAnalytics
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

An Insider's view of Skillsoft

What are some social events your company does?

It really varies...we've celebrated the Superbowl, Red Sox Opening Day, National Chocolate Chip Day and Employee Apreciation Day to name just a few. We also have lots of contests such as Halloween Costumes & Ugly Holiday Sweaters. Of course, there is our big Summer Outing (with unlimited Kimball Farm ice cream:)) and our Annual Holiday Party!!


Office Manager

How do you make yourself accessible to the rest of the team?

The short answer is: transparently and often! UX at Skillsoft is part of the Product organization and as such is perfectly and uniquely positioned to facilitate converging efforts and conversations. We help connect different points of interest and intelligence that all need to be on the same page on every project and exploration.


Director, User Experience

What are Skillsoft Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Online course subscriptions available

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