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Service Designer II

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Job Summary:DMED Technology Design:
Design at Disney is at the forefront of creating intuitive, innovative, and beautiful products that
our fans love and crave. We strive to design high-quality end-to-end experiences while
maintaining an inclusive and collaborative culture. To us, team-fit and attitude are as important
as hard design skills.
DMED Technology Design is the unified design org for 90+ customer-facing websites/apps
and hundreds of enterprise products in the Disney Media & Entertainment Distribution
(DMED) Technology organization. We are the storytellers responsible for adding “something
special” to our consumers’ experience every day through exciting design, artwork, branding and
UX globally. We are responsible for driving the product design, user experiences, creative
direction, production design, motion design, service design, UX copywriting, UX research and
UX engineering. It is our job to create a framework that delivers consistent, creative and
innovative user experiences for people – whether they are using Disney’s consumer-facing
products, or the platforms, products and tools that help power our business. Crucially, how we
do that work must be both imaginative and efficient, allowing us to also free our team devote
energy to using design to drive innovation.
The consumer portfolio we get to design for includes many of the most trusted and beloved
brands in the world – ABC, ABC News, Disney, ESPN, Freeform, FX, Marvel, National
Geographic and Star Wars. These are great products, and our charge is to always imagine ways
to make them even better; to deliver happiness and magical moments through artistry and
inventive design, reinforcing the emotional connection between consumers and Disney’s
brands.
The enterprise portfolio we are responsible for is also critically important – and our colleagues,
partners and businesses will be relying upon us to bring the same kind of imagination, ease and
consistent excellence to those experiences.
Design Services:
The DMED Technology Design Services team develops the fundamental building blocks and
insights that activate a brand's identity, purpose, and expression and enable best-in-class
product experiences across the complete user journey. This mission includes the continued
development of our Content Creative team which includes Production Design, Motion Design,
Visual Design, and UX Copywriting as well as Service Design, UX Research, and UX
Engineering teams. We are a multi-disciplinary design team where you’ll have the opportunity
to collaborate with many design groups and specialties to create innovative products that
people love to use.
Service Designers at Disney is a creative problem solver who looks to collaborate inclusively throughout your process and evolve the way Disney operates. We expect a Service Designer II to work on projects from the ground up and optimizing existing solutions, with in-depth knowledge about the latest design trends and technologies. S/he is passionate about the craft of tying together human, digital, and physical interactions overtime to create a truly differentiated experiences for our users across all of DMED’s products.
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Responsibilities:- You will define services and experiences for our digital products
- You will collaborate with a diverse set of stakeholders
- You will work closely with teammates to apply design thinking to understand people’s needs, look holistically at consumer interactions, and constantly iterate user journey forward
- You will be present design work to stakeholders and partners
Basic Qualifications:- 3+ years of relevant industry experiences
- You have experiences building differentiation, loyalty, and long-term business value by meeting users’ needs and exceeding their expectations
- You have a strong understanding of user-centered design principles and best practices
- You are a self-motivated, problem solver
- You can communicate complex concepts clearly and persuasively
- You are hungry for innovation, eager to challenge the status quo
- You have an interest in and aptitude for learning new technologies and design skills
- You have a strong work ethic, are reliable, adaptable, and work well with others
- You can focus your efforts by choosing the most impactful moments to design
- You have strong knowledge of design tools such as Figma, Sketch, and Adobe Creative
Suite
Additional Information:DISNEYTECH

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days

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