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Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectations.
Job Description

Role Responsibility

• Designs technology support models, engaging stakeholders and subject matter experts as required, to create effective services for new products, systems or facilities.

• Documents and agrees service requirements as part of the process for formulating service models.

• Point of contact for the service design funnel affecting the portfolio of services managed by services strategy.

• Identifies and interfaces with key stakeholders from across the organization to ensure efficient design of services including technology capability, organizational delivery models, process architecture and measurement framework.

• Ensures all service design initiatives are well prepared for the transition to live operation

• Defines and agrees service documentation including Impact Assessment, Service Requirements, Service design package to ensure that services are correctly specified

• Contributes to the continuous refinement of Service Design & Architecture processes

• Ensures that all Service Design & Architecture processes and documents are kept fit for purpose up-to-date, published and reviewed on a regular basis.

Qualifications

• Service Delivery / Service Management experience in a complex / large scale internal and external environment

• Strong relationship management skills, influencing and negotiating outcomes with stakeholders, colleagues and users adopting a flexible approach where necessary

• Strong sense of ownership in pursuit of delivering high quality services whilst maintaining service targets

• Good verbal and written communication capabilities for conveying information and ideas to multidisciplinary stakeholders

• Ability to priorities and plan, balancing priorities and deadlines

• Applied use of ITIL Framework to deliver process improvement with V3 Foundation as a minimum

• Strong analytical skills and ability to make sense of complex problems quickly drawing information from a breadth sources to resolve potentially conflicting viewpoints to achieve an agreed outcome

• Ability to examine and re-engineer processes, procedures and practices

• Ability to work under pressure and demonstrate resilience to ensure the correct solution is selected with a full understanding of the costs, timescales and risk involved including impact on services, operational processes, resources and strategic direction

• High level of Telecommunication, IT and technology competence with aptitude for learning new technologies and processes

• Ability to think and act strategically regarding the development of the Service Design practice and its interfaces with other process areas and teams.

Education:

• Bachelor’s Degree in computer science or electrical engineering.

Experience:

• Minimum of 5 years of hands-on experience in service architecture/ design

• Strong understanding of service principles.

• Experience working in a global environment

• Experience handling suppliers of services, software, infrastructure

• Experience overseeing highly complex multiple global scale projects.

Basic Requirements

• Bachelor’s Degree in or higher
• 5+ years of experience in service architecture/ design

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.