Senior UX Researcher at HelloFresh (Remote)

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At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

Remote Work:

While our approach to post-pandemic period is towards hybrid-working model, we are also offering remote working arrangement in the US. Successful candidates are now able to work from their home office within certain states; Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Texas, Tennessee, Utah, Washington (State), with minimum 1-2 weeks of collaboration in the office, twice a year during research retreats.

Job Description:

We’re hiring a Senior UX Researcher to be part of a rapidly growing UX Research team that will work closely with designers, engineers, product and business stakeholders to deliver the best possible user experience through studying our user’s needs.

To succeed in this role, you’ll need a strong qualitative research background, with an understanding of various quantitative research methods. Additionally, you will be a strong advocate for the UX Research process within HelloFresh and across products who has a passion for all things related to food!

You will...

  • Conduct end to end research projects: creating a plan, recruiting users, conducting the method, analyzing the data, and creating results presentations with actionable insights.
  • Serve as a usability expert for design, product, and business stakeholders.
  • Work cross-functionality across various teams to advocate for UXR.
  • Work closely with the Product Design team in order to come up with design solutions that will solve the various pinpoints you uncover.
  • Serve as a mentor to younger researchers fostering an environment of continued learning
  • Derive rich research projects using a mix of quantitative and qualitative research methods to answer complex stakeholder questions

You have...

  • You have experience with interpreting research questions
  • You have experience with creating research plans and designing studies
  • You have experience with how to conduct Generative Research
  • You have experience with on how to conduct Evaluative Research
  • You have experience with how to uncover trends in research data and create actionable insights 
  • You have experience with how to share and communicate research
  • Can demonstrate an in-depth understanding of a range of user research methods 
  • Ability to work collaboratively in a team environment
  • Exceptional communication and storytelling skills
  • Self Starter; ability to act autonomously

At minimum, you have...

  • 5+  years of relevant applied experience with a graduate degree in Psychology, Human-Computer Interaction, Human Factors, Social Science, or a related discipline.
  • You have a broad experience of both qualitative and quantitative research methods including usability testing, in-depth interviews, heuristic evaluations, competitor reviews, surveys, card sorting, information architecture, task analysis, etc.
  • Excellent communication skills, ability to communicate ideas visually, verbally, and in writing (in English).
  • Ability to travel within the United States and abroad. (Expected Travel: -1-2 times/ year)

Bonus Qualifications

  • Experience conducting research to develop products for the eCommerce or food & beverage sector.
  • Experience studying physical product experiences
  • Past experience working cross-functionally w/ Brand, Marketing, & NPD teams to study experiences
  • Highly skilled at survey design and JTBD framework
  • Experience conducting Global Research

Salary: $130,000 - $140,000

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • TableauAnalytics
    • FigmaDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of HelloFresh

What are some social events your company does?

Even in a virtual work environment, HelloFresh keeps it fun with events like virtual escape rooms and trivia parties. When the team gets together, we have team meals and events like Top Golf to strengthen our team relationships!


Senior Software Developer

What kinds of technical challenges do you and your team face?

We're a fast-growing enterprise experiencing some growing pains, such as collaborating among distributed teams. We utilize novelty architectures such as event-driven microservices and data mesh to decrease the coupling between the services and their teams. These come with their own challenges like event schema evolution and data governance.


Sr. Software Engineer

How does the company support your career growth?

HelloFresh believes learning never stops and truly supports each employee’s continuous learning. Between the individual learning budget and team efforts to share knowledge, there are always opportunities to grow yourself as an engineer within your daily work. As soon as I joined the company, I received ample support to advance my career.


Software Developer

What are HelloFresh Perks + Benefits

HelloFresh Benefits Overview

Retirement and Pre-Tax:
401(k) after 3 months with fully vested payroll-aligned employer match: 100% of first 3%, 50% of next 2%
Flexible Spending Account (FSA), Dependent Care FSA, Health Savings Account (HSA) with HDHP
Pre-tax commuter benefits

PTO and Holidays:
20 days/year PTO upon start, increasing to 25 days after 5 years of service
8 company holidays plus 2 personal “floating” holidays

Parental Leave:
16 weeks for all parents after 1 year of service, regardless of gender identity, sexual orientation, birth/ adoption/surrogacy (following legal custody) with flexible return-to-work options following leave
Reduced leave available after 26 weeks of service

Medical/Rx benefits, including telemedicine, gym reimbursement, and enhanced fertility coverage
2 traditional options, $0 premium HDHP option, and Kaiser HMO available to Northern CA employees
Comprehensive dental and vision plans
Employer-paid short- and long-term disability with voluntary additional coverage (buy-up) option
Employer-paid Life and AD&D at 1x annual salary up to $500K; voluntary buy-up and spouse/child options
Employee Assistance Program (EAP); mental health, tobacco cessation, and weight management support

Discounts and Perks:
HelloFresh: 75% off (15% for friends/family); EveryPlate: 75% off; Green Chef: 50% off; Factor: 40% off
In-office snacks and team events
Tuition reimbursement ($5,250 per year) and training & development stipend ($750 per year)
Stipend for home office setup
Bright Horizons backup childcare and tutoring
Free Headspace account

Partners with Nonprofits
Friends outside of work
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

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