Senior UX Researcher
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
In December of 2021, we closed our series B funding round with a $1.3 billion valuation, and that’s just the beginning. We expect 2022 to be our best year yet.
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!
We’re looking for a Senior UX Researcher.
Our Product and Design group is eager to welcome a customer-obsessed Senior UX Researcher to the team. You’ll be instrumental in helping us establish research principals, identify user needs and behaviors and uncover insights and opportunities for product development. As part of the team, your focus will be on using your expert research methods for product usability, testing, facilitation and persona development, all with an eye on spotting opportunities for product improvement and scale.
Here's what you'll do.
- Work cross-functionally, fostering relationships with key partners at all levels across the enterprise to define research problems and work on solutions.
- Design and conduct foundational, formative and evaluative qualitative and quantitative user research with the goal of discovering customer patterns, pain points and opportunities to drive product innovation
- Explain to stakeholders how research fits into all aspects of the design process—from very early exploratory efforts through post-launch
- Conduct user-centered research and work with a variety of teams to determine users' needs while delivering critical insights as quickly as possible
- Manage research participant recruitment
- Analyze and present customer data and testing results
- Lead discovery and ideation workshops with customers as well as with internal teams to capture, synthesize and focus delivery of the right features to meet our customer’s needs
- Synthesize and communicate research findings to drive understanding and user empathy across the organization
- Thoughtfully explore new ways to combine quantitative and qualitative methods to drive impact.
- Complete competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
- Lead multiple projects across multiple platforms/suite of products
Here’s what you’ll bring.
- 4 years + working as a user experience researcher on digital products.
- Bachelor's degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors or related field (or equivalent work experience in a related field)
- Expertise in conducting end-to-end user research studies, including planning, recruitment, execution, analysis and delivery
- Deep understanding of user research methods and best practices that push the boundaries of agile research
- Strong experience in designing, facilitating and executing advance testing and research methods across web and native application experiences
- Excellent presentation skills and experience presenting to and communicating with senior leadership
- Eagerness to share ideas and opinions on roadmap planning that help deliver meaningful impact to customers and the business.
- Ability to multi-task, juggle competing priorities and organize in a fast-paced work environment
- Excellent communication, presentation, interpersonal and analytical skills
- Enthusiasm for working in a respectful, transparent and collaborative work environment
- Willingness to travel for field research, as needed
Cash Compensation:
- The total cash compensation for this role is $90,000-$110,000/year. Final offer amounts are determined by multiple factors, including prior experience and expertise and may vary from the amount above.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) match
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
