Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is looking for an experienced UX researcher to join our User Research team within Product Design. Reporting to our UX Research Manager, you would be responsible for planning and leading qualitative research, working closely with Product and Technology leaders to uncover insights that can inform future product strategies.

Team Values

• We support each other’s success. We take it as both an individual and a team responsibility to foster an environment of support and learning. We are resources to each other; we share knowledge regularly, share feedback freely, and coach each other as peers. We support each other through challenging situations, pick each other up when we make mistakes, and celebrate our wins together.

• We take the time to understand and listen to each other. We create space for people to offer different (and sometimes differing) perspectives, and incorporate that into our decision-making. We look to highlight our individual strengths and find ways to incorporate them into our research practice. 

• We are flexible. We have the flexibility to approach our work using the techniques and methods appropriate to the problem at hand. At the same time, we can rely on the systems and guidelines that we’ve developed to feel more confident that their decisions fit within our strategic direction.

• We are collaborative. We gather perspectives from our customers, our stakeholders, and our colleagues to help make informed decisions about the direction of our experience. We have a seat at the table, and we use it to facilitate richer discussions about our customer’s needs.

Responsibilities

• Collaborate with stakeholders, Product Managers and Product Designers to identify and prioritize research needs.

• Plan, recruit, conduct, synthesize, and present research studies including user interviews, usability testing, survey design, ethnographic research, A/B testing, and more.

• Present research insights, their impact, and recommendations to a broad set of stakeholders, including executives and senior leadership.

• Become an expert of our customers needs, motivations, and pain points. 

• Regularly contribute to the improvement of our research practices, creating new workflows, guidelines, and methods that lead to more impactful research outcomes.

• Collaborate with other researchers to ensure our research repository is well-documented, discoverable, accessible, searchable, and easy to use org-wide.

• Advocate for the democratization of research activities across the organization. Coach others outside of the Research team to get better qualitative insights from users.

• Be a steward of our team culture and help cultivate a respectful, productive, and engaging work environment on the team.

Who You Are

• You are an experienced researcher that has worked in cross-functional organizations.

• You have experience leading and coaching people on a variety of research methods, both in-person and remotely conducted.

• You have examples of research that showcase how your work informed the decision-making of Product Managers, Designers, and business leaders.

• You enjoy closely collaborating with others throughout your research, and you consider bringing them along the journey to be an essential part of the process.

• You have a flexible approach to research. You can determine the right research approach, blend methods when appropriate, and judge the appropriate balance between speed and methodological rigor for the situation at hand.

• You can operate effectively in complex, ambiguous, and fast-paced environments, and you are comfortable managing multiple projects at different research stages simultaneously.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.