ABOUT THE ROLE:

Our design team is small but growing. As a senior UX designer/researcher, you will play a critical role in optimizing and scaling the products and offerings. We are seeking an exceptional senior UX designer/researcher who will help guide and inspire cross-functional teams by uncovering meaningful human-centered insights to drive great design and innovation for our product team. Your work will be vital to how we understand the needs of our members, clients, and internal operations to define a product roadmap that effectively addresses our users’ key problems. 

You will be responsible for helping shape and execute research strategy, working closely with partners to understand the largest challenges and opportunities we face. You are highly collaborative, with a strong record of influencing outcomes and proposing well-informed new directions. You will utilize your unique knowledge and talent to drive actionable insights that help guide decisions as we create engaging, beautiful, and customer-focused experiences for the next generation of data analysts.

In this role, you'll help execute each phase of the design process—from research, synthesis, and ideation, to UX and visual design. Our ideal candidate has a passion for serving others in need and delivering complex care operations at scale. Someone who will listen to users' needs to yield insights that inform product strategy and guide design. We appreciate people who think deeply, speak clearly, and embrace collaboration and feedback.

If you’re excited to make an impact in a rapidly growing company and help members navigate a broken healthcare system, this role is a great fit for you. At Rightway, we do the right thing, the right way. As a member of our team, you can too.

WHAT YOU’LL DO:

• ​​Help mature the product design team in the area of research by bringing problem-space research to the same maturity as solution-space research, upskilling team members, and broadening the research practices and methods that our team can use to meet business needs.
• Build, promote, and champion, a research-based culture across our product team.
• Immerse yourself in the users' journeys.
• Have an outstanding ability to synthesize disparate information, including qualitative observations as well as quant and data/analytics. Drive unique insights into our teams and offer meaningful a-ha moments that weren't otherwise known.
• Help teams see outcomes based on research-informed actions through highly-impactful research finding readouts, direct inclusion of stakeholders, and facilitation of synthesis/actioning workshops. Provide outstanding, stakeholder-centered research support in key areas of the business.
• Identify research opportunities, create research plans, execute the research, and bring the right stakeholders along for the ride. 
• Continuously gather knowledge about user’s needs through various channels (e.g. shadowing health guides, member interviews, etc.).
• Design and conduct remote research utilizing a mixed methods approach including in-depth interviews, surveys, and concept/prototype testing.
• Synthesize all feedback into actionable recommendations.
• Present findings and recommendations to cross-functional partners, leadership, and key stakeholders.
• Maintain and suggest evolutions of our existing framework with holistic consideration of the platform's future.
• Produce sitemaps, user flows, wireframes, and visual design deliverables on a variety of projects.
• Work quickly and iteratively while relying on research and feedback to inform design decisions.
• Work closely with engineering to ensure a high-quality implementation and user experience.

WHO YOU ARE:

• 5+ years of solid work experience with job roles such as design researcher, UX designer, service designer, or interaction designer, including work on both products and services.
• Degree in usability, human factors, human computer interaction, psychology or related field is preferred.
• Experience in best practices for user research and knowledge of what approaches work and which don’t.
• Strong analytical and synthesis skills with a proven ability to turn research results into product insights.
• Ability to create compelling presentations and confidently convey insights through storytelling.
• Presents ideas, thoughts, arguments, and information persuasively. Seen as credible and trustworthy.
• Ability to work independently and take initiative to solve problems.
• A track record of driving meaningful innovation and client and business outcomes from research you’ve led, as evidenced by your portfolio.
• Flexible, adaptable, able to work in an entrepreneurial environment.
• High level of empathy; ability to relate to users from various perspectives.
• Excellent leadership, communication, and teamwork skills.
• Zero ego.

IMPORTANT:
A high-quality portfolio and presentation are critical to interview for this role. It should communicate your work experience and be an example of your design and communication skills. Otherwise, the application cannot be taken into consideration.

ABOUT RIGHTWAY:

Rightway is the leader in driving healthcare value for everyone, everywhere through smart clinical navigation, best-in-class technology, and the lightest lift client experience.

Rightway’s care navigation and new-to-the-world PBM platforms have revolutionized the way members traverse the confusing healthcare landscape. With us, employers can provide employees and their families with the education, navigation, and advocacy they need to be better healthcare consumers. We simplify the healthcare journey and guide members to the highest quality care and medication, leading to better care and happier people at lower cost.

Started in 2017, Rightway has raised over $130mm to date from investors including Khosla Ventures, Thrive Capital, Tiger Global, and others. We are headquartered in New York City, with satellite offices in Miami and Denver. Empowered by a talented team of medical experts, pharmacists, entrepreneurs, tech experts, engineers, and strategists, we’re making our vision of radically simplifying healthcare a reality.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• Paint the back of the fence
  We look for people that take pride in producing excellent work – whether or not it’s seen. We empower each employee to operate with an “ownership” mentality and trust that they will produce exceptional results.  
• Execute with empathy
  We practice compassionate empathy in every interaction. Our team is focused on humanizing the healthcare experience and treats our workplace no differently.
• Struggle once to solve twice
  We value ingenuity. We encourage our team to think about scalable solutions that will allow Rightway to execute well today and even better tomorrow.
• Compound your pennies
  We recognize that small decisions can drive outsized returns. We love when our team makes impactful, incremental advances, especially if they believe it will drive a million-dollar return.
• It’s a great day for a great day
  We remind ourselves each and every day that we’re fortunate to be changing the healthcare system for the better. We view it as a duty to perform our roles with unbounded optimism and best-in-class execution, given how lucky we are.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need, and performance.