Senior UX Designer

| Raleigh-Durham, NC
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About MicroMass:

We are a full-service marketing agency with 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes. We apply a unique combination of behavior-change strategies, compelling creative, and purposeful use of technology to change behaviors in our target audience, whether that be patients or HCPs.

Who we are:

Our people and our culture are fundamental to our specialized approach. We not only understand behavior but are passionate about changing it. Together, we take a different approach to marketing by layering in evidence-based approaches of behavioral science. This helps us to create innovative solutions that facilitate desired action and lasting behavior change. And that changes everything.

Position Summary:

The Sr. UX Designer - Behavioral Design collaborates closely in cross-functional multidisciplinary teams to create novel, innovative, and evidence-based experiences for diverse audiences (eg, patients, care partners, HCPs, clients). You leverage strategy and behavioral science research with a user-centered design approach to design digital products situated to solve unique problems in engaging, memorable, and equitable ways. To each team, you bring a data-driven mind, a creative eye, and an empathetic heart, with the goal of positively impacting human health behavior.

Reports To: Director of Behavioral Design

Department: Behavioral Design

  • Champion the user and user needs throughout the research, design and development process
  • Leverage strategy insights, behavioral research, best practices, analytics and other inputs to create simple user-centered experiences that accomplish defined business objectives
  • Create functionality documentation, user flows, wireframes and prototypes
  • Create and contribute to user personas, user journey maps, information architecture, sitemaps, navigation models and content design
  • Identify and recommend research and testing opportunities, create stimulus for user testing, contribute to and create user testing documentation, conduct and moderate user testing
  • Conduct heuristic analysis and reviews
  • Collaborate closely with content designers, creatives and development to ensure principles of user centered design and behavioral strategy are implemented across tactics & campaigns
  • Create POVs internally and for clients on various UX subjects
  • Present your work internally and to clients including the creation of those presentations
  • Lead and contribute to workshops and brainstorming sessions
  • Be a subject matter expert on user experience and educate internally and externally

  • 3-5+ years' experience in creating user-centered designs for digital products
  • A deep knowledge of UX patterns and interaction design for mobile and desktop
  • Solid understanding of creative development process, including interactive outputs, and the strategic thinking that drives successful implementation
  • Strong knowledge of the capabilities and limitations of front-end technologies
  • Experience in task and use-case analysis, heuristic analysis, user personas, information architecture, navigation models, user flows, wireframes, prototypes and functionality documentation
  • Experience participating and conducting usability testing and creating documentation of testing results including gathering interaction and functional requirements
  • Highly collaborative within a multidisciplinary environment
  • Ability to manage multiple projects and tight deadlines
  • Ability to present and sell ideas
  • An effective communicator verbally and written
  • Self-motivated, disciplined, self-assured, performance driven and passionate about digital and its role in transforming businesses
  • Passionate about user centered design and user experience
  • Willing to learn about how behavioral science can inform and enhance the design process.

Why MicroMass:

As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference. At MicroMass we understand that changing lives takes time, commitment and talent. We value collaboration and diversity of thought and we rely on the power of behavioral science fueled by our imaginations. At our core we believe that changing the lives for our clients and our community is possible.

Our Core Values:

No one is here by mistake.

Curiosity is the cure for stagnation.

Good ideas can be great when we challenge each other to go further.

You can be bold because behavioral science has your back.

Patients are waiting - we can't.

Smart people, strong family, shared purpose.


We appreciate the importance of having a workforce that reflects the various communities in which we operate, and our goal is to create an inclusive environment where diverse employees want to work and where they can flourish. If you are looking for a company and position that can offer you career challenges and the opportunity to grow, then we want to hear from you!

Ashfield Health is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield Health are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield Health will consider for employment qualified applicants with arrest and conviction records. Ashfield Health is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
More Information on MicroMass
MicroMass operates in the AdTech industry. The company is located in Cary, NC. MicroMass was founded in 1994. It has 127 total employees. To see all 13 open jobs at MicroMass, click here.
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