Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

• Create intuitive user experiences that meet the evolving needs of our customers.
• Lead the UX from planning and strategy through to execution and going life, with a health balance between thinking big and diving deep.
• Manages the UX work queue taking on your own work and delegating to the other UX designers, while proactively engaging stakeholders directly regarding requirements definition and deadlines.
• Create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications for web, mobile web and app interfaces.
• Promote user testing and working customer backwards by working with research partners and be willing to conduct scrappy user testing on your own, if required.
• Contribute to user interface design guidelines and development best practices and standards at FrontDoor.
• Mentor up to four UX designers who will be working within your team.

Qualifications

• Excellent communication, presentation, and interpersonal skills.
• Proficiency in UX design tools with the ability to generate interactive prototypes in HTML, JavaScript, & CSS or with tools such as Figma, Sketch and Invision.
• A proven track record of iterative design, working closely with product and engineering to refine UX work.
• Expert in design best practices across mobile, web, and platforms.
• Ability to drive the design cycle end to end, closing out requirements and managing independently.
• Act as an owner, having a bias for action in a sometimes-ambiguous environment.
• Ability to take customer problems and translate them into fantastic user solutions.

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $129,000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

Need help finding the right job?

We can recommend jobs specifically for you!

Job Locations US-WA-Olympia | US-TN-Nashville | US-AL-Montgomery | US-TX-Austin | US-OR-Salem | US-AZ-Phoenix | US-NV-Carson City | US-CO-Denver

ID 2022-2582

Category Engineering

Type Full Time

Company AHS American Home Shield Corp