Job Description Chase is looking for highly motivated Product / UX Designers, with a high level of emotional maturity to engage with others, leveraging user-centered design expertise to meet customer and business needs with useful, usable, and desirable products for Design and Customer Experience (dCE) Authentication. We embrace the philosophy that web and mobile financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.
Product / UX Designers demonstrate proficiency in the end-to-end design process-from research and strategy, to prototyping, testing, and delivery of final designs. We are not expecting people to be brilliant at everything, but we do presume some comfort throughout the design process, plus a desire to continually broaden and improve your skills. Product / UX Designers are self-motivated professionals who are comfortable owning relationships and outcomes, great UI design and confident when presenting their work to stakeholders.
Product / UX Designers are part of a core experience team which includes experience researchers and content designers, all committed to designing the future of financial services. Product / UX Designers are expected to be strong partners with cross-functional Product, Technology, and Insights team partners to prioritize, plan, and make decisions along the way from discovery to execution. The end goal is being accountable and equally important, celebrating the creation of successful design solutions that work for both the business and customers across Chase's ecosystem.
What You'll Do

• Make daily product design decisions and re-design product experiences across our CCB Authentication offerings in Secure Commerce
• Review existing user research about the product experience; identify opportunities for making improvements
• Be active in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of the UX Design Lead and UX Researchers
• Work under the guidance of the UX Design Lead and with Product Management and UX Research and Content Strategy to contribute to product requirements, including specifying desired outcomes
• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Ideation and prototyping to explore different options, including unexpected, but still workable solutions
• Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
• Detailed design, built upon our Design System, that brings our solutions to life
• Contribute to our Design System as needed
• Advocate for Accessibility and Inclusive Design practices
• Incorporate data and business understanding into design decisions
• Support recruiting processes, reaching out to potential candidates, taking part in interviews

Our Desired Profile

• Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), or similar accelerated learning program, 5 or more years of equivalent work experience
• Shipped multiple successful digital products
• Self-directed; in both planning and structuring your effort, and executing and expected levels of quality, you don't need someone guiding you through the work
• Demonstrated experience with user-centered and human-centered design approaches
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture
• Intermediate ability in adjacent skills such as Prototyping in Figma
• Understands how design work connects with authentication technology and broader business value
• Able to show how their understanding of technical constraints and opportunities inform design solutions, familiar with HTML, CSS, and JavaScript
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable and confident when presenting work to UX Design Lead and cross-functional Directors

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.