Senior User Researcher - McKinsey & Company

| Atlanta, GA
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What You'll Do
You will leverage an iterative, user-centered approach to conceive and deliver valuable new experiences for our clients and colleagues across mobile and web platforms.
In this role, you will contribute to all aspects of the product development lifecycle. You will advise product teams on how to craft and conduct user research to generate insights into what will create a highly engaging and intuitive user experience and often work closely with teams to put those plans into action. You will often own multiple projects at the same time, often working independently and at other times with the support of collaborators from within our Design & Innovation team. You will lead the design and delivery of best practice user research including helping frame key questions, create research plans to address those, conduct research and synthesize findings into meaningful, actionable insights.
In addition, you will create professional-level deliverables that clearly and persuasively communicate the UX strategy, findings and reasoning behind it. These deliverables include research plans and protocols, research findings, personas, journey maps, workflows and wireframes. You will also actively look for opportunities to apply new tools and technologies that can help enrich the capabilities of the firm.
Who You'll Work With
You will be based in our Waltham or Atlanta office as part of the design and innovation team within our Technology & Digital function, the internal enterprise IT organization of McKinsey & Company.
You will be part of a global team that is distributed across Boston, New York, New Delhi and Prague. You will collaborate closely with product managers, product designers, developers and various other stakeholders to identify what will be most critical to the success of a product.
The Design & Innovation team is responsible for using user-centered methods in the development and delivery of technology-enabled products and services used across the firm. This ensures that we create experiences that make the work of our colleagues faster, easier and more effective, and that we incubate new ways of working that will move the firm forward.
Qualifications

  • Bachelor's or master's degree in design
  • 3+ years of experience planning, conducting and communicating the findings for digital products and services from user research
  • Experience planning and conducting both quantitative and qualitative user research at all stages of product development
  • Deep understanding of digital product lifecycle
  • Solid knowledge of and experience with Agile software development
  • Strong ability to frame key questions, create research plans to address those, conduct research and synthesize the findings into meaningful, actionable insights
  • Strong ability to design and conduct user testing and concept validation
  • Strong collaboration skills; comfort working with designers, technical and business teams
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