Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

At Daxko, our product design team consists of UX generalists who lead the full spectrum of user research, interaction design, visual design, and usability testing. Your primary responsibility as a Senior UX Designer will be to craft user experiences that set our products apart from the competition by truly understanding our customer’s needs and delivering valuable solutions to market problems.

This is a great opportunity for growth, experimentation, and the challenge to create something truly remarkable – all while having the support of an executive team that understands the importance of a Lean UX process. As a Senior UX Designer, you will help shape the vision for groundbreaking applications that affect millions of people in their daily health and fitness routines.

The Senior UX Designer reports to the Director, Product Management.

Supervisory Responsibilities: Possible

• Possible Supervisory/Mentoring Responsibilities

Essential Duties/Responsibilities:

• Proven track record of collaborating with product managers, technical leads, customers, and other stakeholders to understand, define, and clarify requirements.
• Proven track record of earning buy-in for ideas, designs, and best practices, as well as motivating and inspiring stakeholders.
• Deep experience using research methods such as participatory design, ethnographic studies, and user interviews to learn how users think and behave. Use that research to help drive your innovative concepts forward.
• Deep experience creating and validating personas and leveraging that knowledge to help your team make better decisions.
• Expert at crafting prototypes, capable of producing a high volume of concepts quickly, and iterating based on feedback.
• Expert at producing high-fidelity designs using tools like Invision, Sketch, Figma or Adobe XD, and working with developers to implement.
• Actively drive the process of identifying and validating problems worth solving, including building test plans, scripting interviews, writing surveys, etc.
• Expert at validating designs with users through usability testing methods such as unmoderated testing, moderated testing, and A/B testing, as well as comfort learning and using the tools needed to facilitate testing.
• Proven track record of facilitating workshops to effectively identify/understand user needs, with both internal and external stakeholders.
• Proven track record of seeking out and interpreting data to inform design decisions. Expert at learning and leveraging analytics tools (like Pendo or Google Analytics) to draw insights from user behavior.
• Apply lean UX best practices to your UX responsibilities
• Be a tireless advocate for exceptional user experience.
• Help develop design patterns and apply them to your designs.
• Less than 10% travel required based on research needs.

Qualifications

Required Skills/Abilities:

• Detail oriented, manages time and objectives effectively
• Excellent communicator in person, on the phone, in email
• Loves testing out new approaches, knows how to measure the impact and adjust
• A positive attitude and a passion for working with strong, collaborative teams. 
• Not afraid of conflict – able to check your ego at the door for the benefit of the product and team
• Flexible - change and uncertainty don’t faze you
• Excellent interpersonal and client management skills
• Experience with Agile development methodologies—Scrum and Kanban in particular
• Demonstrated ability to work with business stakeholders and technical teams to understand, analyze, and document requirements
• Experience using wireframing tools to prototype new functionality
• Ability to design for accessibility & localization
• Advanced interaction design skills
• Knowledgeable with web frameworks such as Bootstrap, and iOS and Android human interface guidelines including Android material design
• Experience in user research and testing

Required Education and Experience:

• At least four (4) years of relevant UX design experience
• Experience with Agile development methodologies—Scrum and Kanban in particular
• Knowledge and practical experience with Lean UX methods and tools

Preferred Education and Experience:

• Two (2) or four (4) year degree in Design, Human Computer Interaction, or a related field or equivalent practical experience.
• Six (6+) years of experience designing business-oriented web or mobile applications
• Pendo experience is a plus
• Enterprise software design experience strongly preferred
• Prior experience working with an Agile Product Owner strongly preferred
• Experience working with remote teams a plus

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• 1-month paid sabbatical every 5 years
• Casual work environments