Sendoso
We help companies stand out by providing meaningful ways to engage with their buyers and customers.
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Remote

Senior User Experience Researcher

+2 more | Remote
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Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI

About Your Role:  

As one of the early full-time UX researchers at Sendoso, you will have the opportunity to help answer fundamental questions like ‘Who are our users?’, ‘What do they need from a sending platform?’, ‘What do we build next?’, and ‘How is the product performing?’.

As a UX Researcher at a young and fast-growing company, you will focus on product-defining problems about user behaviors and attitudes that help shape the future of Sendoso. You will work with stakeholders to scope and design big research projects, be the lead advocate for our users in cross-functional meetings and interface with company leadership. 

You will pick the best research methods for each task. These will often include interviews, ethnographies, usability tests, diary studies, field studies, surveys, and A/B tests. You will conduct rigorous and durable research syntheses, and present your insights in transparent, creative and compelling ways to a range of stakeholders. You will help set the research standards and culture for the whole of Sendoso.

This role is highly strategic and hands-on. It will have a tremendous impact on the end-user experience and our company's overall success. This role reports to the UX Research Manager.

Who You Are:

  • A cogent, impact-driven, communicator
  • MA/PhD in a relevant field (e.g. HCI, psychology, design, sociology, anthropology)
  • 3 + years experience as a UX researcher in tech, working directly with PMs, design and engineering
  • Enthusiasm to help build our understanding of the user from the ground up 
  • Ability and desire to work in geographically distributed teams

What You Will Work On:

  • Work closely with other UX researchers, product, design, data science, marketing, and sales teams to identify new research topics
  • Work with stakeholders to prioritize urgent research needs
  • Translate broad research topics into discrete, actionable, and well-reasoned study plans
  • Conduct end-to-end independent research by sourcing participants and appropriate tools, preparing studies, analyzing the data, and sharing with stakeholders
  • Persuasively communicate research insights with a range of executives, technical specialists, and generalists 
  • Transparently communicate both the strengths AND limitations of research output
  • Coach PM, design, and marketing partners to successfully scope and execute common UX research methods such as moderated interviews, card sorting, and surveys 
  • Help set up efficient research processes that will scale as our UX research capacity grows

What We Believe: 

• Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
• One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us.
• Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too. 
• Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections.

What You’ll Love: 

Comprehensive Medical Plans plans - we've got you covered
Take-What-You-Need Time Off
Vacation Bonuses 2X/Year
401K Plan
FSA Plan 
Employer-paid membership to One Medical
Volunteer Time Off 
Birthday Time Off
Generous parental leave benefits for both birthing and non-birthing parents
Access to Employee Assistance Programs (EAPs) 
Fitness discounts through ClassPass
End-to-end family planning discounts through KindBody
Discounted pet insurance through PetPlan
Free and discounted legal benefits through Rocket Lawyer
Financial wellness benefits through SoFi
Team outings

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • VueLibraries
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
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What are Sendoso Perks + Benefits

Sendoso Benefits Overview

Sendoso offers very competitive benefits + perks and continuously invests in employees growth and well being.

Benefits:
• Medical Insurance through Anthem Blue Cross & Kaiser Permanente for California folks!
• Dental Insurance through Guardian
• Vision Insurance through Guardian
• Flexible Spending Accounts (healthcare, dependent &
commuter)
• Life Insurance (AD&D and supplemental)
• Short and Long Term disability

Time Off Benefits:
• “Take What You Need” paid time off policy
• Birthday Time Off
• Volunteer Time Off
• 9 Paid Holidays
• Paid Parental Leave
• Vacation Bonus (2x per year)

Additional Perks:
• ClassPass fitness benefits
• Discounted pet insurance through PetPlan
• 401(k) & Stock Options
• One Medical membership
• Family planning benefits through Kindbody
• Legal Assistance through Rocket Lawyer
• Employee Assistance Programs
• Education stipend
• And more!

Culture
Volunteer in local community
Apart from company wide supported community initiatives, Sendoso also encourages team members to get out in the community and volunteer by providing 16 hours of volunteer time off per year.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Diversity & Inclusion committee that focuses on helping with educating and amplifying voices.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our executive team comes from diverse backgrounds.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sendoso employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Flexible Time-Off policy and birthday time off promotes mental health involvements.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed for other positions.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Sendoso offers pre-tax commuter benefits for all employees.
Company Outings
Each team hosts company outings Quarterly, and there are also frequent company wide outings.
Free Daily Meals
Employees receive $15 DoorDash credit every Wednesday at the expense of the company.
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Wednesday. This is on hold until we return to the office in 2022 or when it's safe.
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Sendoso offers discounted ClassPass memberships to employees.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Paid industry certifications

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