Senior User Experience Researcher

| Chicago, IL +80 more | Remote | Hybrid
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
As a Senior User Experience Researcher, you will be responsible for furthering the UX research practice at Hyatt.
The ideal candidate is a creative, passionate, pragmatic thinker that can identify opportunities to use research to help teams solve problems and analyze customer behaviors to create innovative experiences in a fast-paced environment. Ideal candidates will have experience in a diverse set of research techniques. This professional will play a pivotal role in making sure the user has a seat at the table throughout the product lifecycle of cross-functional product teams. Senior Researchers will work in tandem with stakeholders, product designers and product managers to further the research know-how across multiple disciplines. Senior researchers will serve as an expert consultant for product teams who want to understand guest and customer sentiment and behaviors.
Responsibilities
Conducts complex qualitative and quantitative research about our guests, members, owners, and colleagues that benefits multiple product teams.
Stewards of research findings, collecting findings centrally and distributing them to relevant teams and groups at Hyatt.
Brings new and cutting-edge research techniques in service of product team needs.
Facilitating research goals from product teams and stakeholders according to product and business roadmaps.
Demonstrates a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
5+ years of experience as a user experience researcher.
Strong digital web, mobile web & native app research experience. B2C preferred.
Demonstrated expertise in conducting interviews, surveys, contextual inquiry, usability testing, and unmoderated user experience research techniques in service of clearly defined research goals.
Excellent research facilitation skills.
Able to clearly communicate relevant research findings through presentations and written documentation.
Experience working with other designers and product teams to drive design thinking and lean/agile best practices and tools.
Demonstrated experience in hypothesis-driven, continuous learning and Experience evolving the design and discovery process of modern product development with qualitative and quantitative research insights.
Ability to work in cross-functional teams to foster healthy and high performing teams based on technical feasibility, business viability, and customer desirability.
Education
Bachelor's Degree required
Computer Skills Needed to Perform this Job
UserTesting.com and other research platforms
Microsoft Office, Jira and Confluence

More Information on Hyatt
Hyatt operates in the Hospitality industry. The company is located in Chicago, IL. Hyatt was founded in 1957. It has 37000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Open office floor plan. To see all jobs at Hyatt, click here.
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