Senior User Experience Researcher (UX) (Remote)

| Washington DC | Remote
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Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification. 

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Role Overview

We are looking for a passionate, curious and self-driven Senior User Experience (UX) Researcher to help define the next generation of our Identity product strategy. The Senior UX Researcher is responsible for understanding the user and business needs, translating them into actionable strategies, and a UX project roadmap. Ideally, this new team member will have a blend of hands-on product design experience and user research expertise.

Responsibilities
  • Work closely with the product team to identify research topics, determine scope, set objectives, present outcomes and provide actionable recommendations
  • Create studies that address both user behavior and attitudes, generating insights that both fuel ideation and evaluate designs
  • Design personas, journey maps, service blueprints and other artifacts to shape and influence our designs and solutions
  • Utilize human-centered framework to work in partnership with cross-divisional teams such as product management, content strategy, engineering, and marketing
  • Conduct research using a wide variety of qualitative methods (e.g., usability testing and interviewing) as well as a subset of quantitative methods (e.g., surveys and A/B testing)
  • Leverage user research and analytics tools to measure success, present opportunities, and support decision-making
  • Communicate results and illustrate suggestions in compelling and creative ways
Ideal Qualifications

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

  • BA/BS in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
  • 5+ years experience in applied UX and product research 
  • 1+ year experience in hands-on product design
  • Proven experience in qualitative research and user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts
  • Hands on experience creating journey maps, affinity maps, mental models, and design heuristics

Ideal candidate will thrive in the following culture:

  • Must have an obsession for building quality products 
  • Ability to thrive when there are changing priorities and shifting of gears
  • Strong oral and written communication skills
  • Must be a team player with a strong, self-managing work ethic
  • Must be a self-starter with a passion for data, learning and continuous improvement

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates. 

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.


#LI-REMOTE and #LI-AC1
More Information on ID.me
ID.me operates in the Cloud industry. The company is located in McLean, VA. ID.me was founded in 2010. It has 1100 total employees. It offers perks and benefits such as Friends outside of work, Open door policy, Team owned deliverables, Team based strategic planning, Flexible Spending Account (FSA) and Disability Insurance. To see all 25 open jobs at ID.me, click here.
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