Senior Service Designer-Studio Director - Telecommute at Optum

| Phoenix – Mesa – Scottsdale, AZ +25 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
United Design (part of UnitedHealth Group and Optum) is on a mission to create a healthier world, one person at a time. We believe this begins with innovative design thinking and technology aimed at delivering experiences that will make healthcare simpler, equitable and more effective. And dare we say even enjoyable.
We are inspired to recruit talent from diverse backgrounds for every level and discipline. We appreciate that we will better serve our Membership when we grow a team that better represents everyone.
Our Mental Health Design Studio is looking for a dual Senior Service Designer and Design Director who will work alongside their fellow designers while also leading their work of making mental healthcare simple, seamless, and human-centered. The Studio Director will lead a team of 7-13 multidisciplinary designers as they work to solve big-picture design problems. You will develop and guide a high-performing team through effective hiring and coaching, and strategically manage resources to ensure work that is nimble, collaborative and inspiring. You will also amplify the Studio's influence by transparently sharing knowledge and cultivating a network of robust, cross-enterprise and external/vendor relationships.
As Senior Service Designer, you will have a strong track record of conceptualizing, defining and delivering consumer-facing solutions. You will lead efforts to understand and map the customer healthcare experience across all touchpoints and products within the Mental Health Design Studio. And you will collaborate with teams across multiple business and product lines to define consumer journeys, craft experience frameworks and create human-centered strategies rooted in consumer needs/behaviors across the omnichannel experience.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Strategically collaborate with stakeholders across the enterprise to align initiatives, champion the user experience and create common design experiences
  • Partner with diverse stakeholders to plan and scope omnichannel projects
  • Identify a measurement strategy to determine the effectiveness of design interventions
  • Facilitate design thinking moments for sponsors and product partners.
  • Collaborate closely with business, product, engineering, and insights teams to ensure communication and consistency of experience
  • Create supporting design artifacts and presentations as needed
  • Be able to articulate the difference between - and rationale for - using various methods of research, design, mapping, and prototyping
  • Identify unmet consumer needs and conceive new concepts, value propositions or experience strategies to meet those needs
  • Create maps of complex systems, experiences, and networks, and respond constructively to collaborator feedback
  • Ensure that designs balance consumer desirability, technical feasibility, and business viability
  • Lead strategic workshops with cross-enterprise partners to clarify needs, goals, and requirements, and uncover opportunities to deliver value.
  • Maximize and effectively manage vendor/client partnerships, to move projects quickly and aggressively advocate for consumer-centric solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 5+ years relevant work experience in human-centered service design
  • 2+ years of experience in leading and developing a team
  • Demonstrated knowledge of design tools and methods, including conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks; formulating insights related to the synthesis of the research data; and creating tangible, compelling design expressions that show vision
  • Ability to track and refine both the big picture and the granular details of a given project, and thrive in putting those pieces together
  • Solid online and offline workshop design and facilitation experience, including ability to teach non-designers about human-centered design in real-time
  • Strong leadership skills including interpersonal, communications, negotiation and team development
  • Ability to provide portfolio for review

Preferred Qualifications:
  • Graduate degree in design, human-centered design, experience design, strategic design, design management, design planning, dual degree (MBA and MDes), innovation or related innovation, business, or social science field
  • Experience in service design from vision and strategy to execution (omnichannel preferred)
  • Experience in developing multi-year roadmaps for consumer experiences at multimillion-dollar scale (omnichannel environments preferred)
  • Experience in leading cross-functional teams in strategy development through planning phases by influence without authority
  • Proven track record of driving change in a large, complex matrixed environment even amid ambiguous circumstances
  • Bias toward action and innovative big-picture thinking while improving processes and optimizing operations
  • Willingness to invest time to understand our target markets, and consumers, and demonstrate a willingness to change course
  • Ability to shift seamlessly from strategic to tactical
  • Passion for social impact, healthcare, collaboration, and learning

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut / Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Hartford, CT
Houston, TX
Jacksonville, FL
Las Vegas, NV
Los Angeles, CA
Louisville, KY
Madison, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
San Diego, CA
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • JenkinsLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • LinuxFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement

What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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