Senior Product Designer at MaestroQA

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Who we are

We’re a B2B SaaS startup reshaping how the world’s fastest-growing and most innovative companies – including Zoom, Etsy, Stitch Fix, Doordash, Peloton, and Shopify – engage with their customers. Our products help thousands of customer support agents deliver great experiences.

We recently raised our Series A, and we’re building the remote first team that will take us to 100 million in ARR (and beyond).

What you’ll do

As Senior Product Designer you will join a small but growing design team to own the UX in your product area, while working to maintain high standards and consistency throughout the entire product.

We’re looking forward to the energy, expertise, and insights you’ll bring to everything from team retrospectives and customer interviews, to collaborating with product managers and engineers.

Collaborating with stakeholders to set the UX vision, and then moving projects through to hand-off and delivery will be a major part of your role from the moment you join.

You should be excited to roll up your sleeves to take on new and challenging projects, while also mentoring other designers. Continuous learning is important to the design team, and you will lead by example to help the entire design team improve their craft.

Expect to play a key role in driving the UX for customizable dashboards, and in maintaining and implementing our newly created design system.

How you’ll succeed

We care more about slope than y-intercept. If you want to be part of something great, we encourage you to apply regardless of where you are in your career.

Design experience in these areas will make you stand out

  • Data visualization and dashboards
  • Design systems
  • Software with multiple user roles and complex permissions
  • Figma best practices
  • Start ups

Here are some qualities we’re looking for

  • You are comfortable with the controlled chaos of startup environments
  • You are passionate about what you do – design should feel like a hobby that you get paid for
  • You make those around you better – your success and the success of your team are intertwined
  • You care about the details – we build enterprise software, but we're fully bought in on consumer quality UX
  • You appreciate structured thinking and decision making – we actively invest in improving each other’s decision making skills through questions and healthy debate

What to expect

At Maestro, we truly value diversity of thought, perspectives and life experiences. We know that the best outcomes stem from bringing together wide ranging identities, and embracing a culture of belonging.

Sustaining a workplace where everyone can bring their full selves is a path, not a destination. Expect your voice to lead to actions as we all improve together as people and as an organization.

We are headquartered in NYC, but we’re building a remote first company; we offer competitive pay, stock options, and benefits including health insurance, dental, and unlimited PTO.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • RocketReachLead Gen

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.

Ben

Customer Success Manager, Mid-Market

What does your typical day look like?

As a product designer at Maestro, a typical day for me consists of working cross-functionally with other designers, product managers, and engineers to create the best user experiences for our customers. Throughout my day, I’m in constant communication with my team, creating designs and brainstorming ideas for our upcoming projects.

Stacey

Product Designer

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.

Aron

Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.

Vasu

CEO

How would you describe the company’s work-life balance?

At MaestroQA I feel that people are truly appreciated, respected, and treated as professionals. There is open and honest dialogue around work and expectations. That leads to a great work-life balance since each individual is empowered to work in a manner that is best for them.

Michael

Salesforce Engineer

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity (We recently raised a Series A!)
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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