Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Senior Product Designer

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Our Opportunity:

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we’re looking for creative and driven talent to join the pack.

We are seeking a Sr. Product Designer in Seattle, Boston, Dania Beach or remote to join the Chewy Health Services design team. The ideal candidate will be adept at translating customer and business needs into innovative well-crafted products. You know how to create product experiences that enable pet parents, businesses, and veterinarians to accomplish their goals in the most elegant and enjoyable way possible. 

The Chewy Health Services team is part of a larger Chewy Health organization. It’s a relatively new space for eager designers like you to sink your canines into. This role will be dedicated to working on the applications that our Chewy Veterinarians and Vet Techs use to conduct text- and video-based pet parent telemedicine consultations.

What You'll Do:

  • Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
  • Develop multiple solutions for a specific challenge that can be delivered across a range of products, platforms, and devices with a bias for action and crisp prioritization.
  • Manage the design process for your projects from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
  • Collaborate with business stakeholders, product managers, developers, content strategists, user researchers, and other designers.
  • Champion cohesion and consistency to unite a growing family of products.
  • Clearly present your design process, inspiration, and decisions to stakeholders, including C-suite executives.
  • Nurture Chewy’s culture and principles within your team and the design practice. 

What You'll Need:

  • 5+ years of experience as a user experience designer, interaction designer, information architect, or similar role
  • 1+ years of experience leading large-scale product design initiatives.
  • A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
  • Proven experience communicating and presenting complex problems clearly. 
  • A proven ability to evaluate the customer and business impact of your design decisions.
  • Bachelor’s degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.
  • Position may require travel and will require time in the local office.

Bonus:

  • Experience designing for telehealth or similar virtual consulting applications, or enterprise-level applications
  • Experience creating simple solutions for onboarding users to complicated workflows
  • Strong visual design and UI skills

Deliver products and results

You use your expertise in user experience design methods to hone the details while keeping the entire product experience front and center. You plan your work and identify the right approach to any given design challenge, and you use customer outcomes and business metrics to hold yourself accountable. Your work demonstrates how you push the boundaries of design and product innovation.

Earn trust

You build trust across the team by helping others achieve their goals. Your constructive communication and collaboration style enables you to quickly build consensus and influence people across your team. 

Operate at Depth

You identify the underlying customer needs and business problems that are critical to a successful product. You use storytelling and facilitation to drive alignment. For any solution you propose, you can clearly articulate the pros and cons. Your judgment allows you to make smart trade-offs between time and effort to ensure the best possible outcome. 

Build High-Performing Teams

You model and mentor your peers to help us create a high-functioning team that is continuously learning and improving design delivery. You coach peers in design skills you mastered to continuously improve design quality and impact. When you see an issue, you act quickly to resolve or escalate it. 

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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