Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

The Cash App Design team works at the intersection of brand and product to shape and choreograph an exceptional customer experience. As a senior product designer on Lifecycle, you will work with your cross functional team and other product designers in order to create high quality experiences for a customer’s entire financial journey with Cash App.

Lifecycle at Cash App sits within our Operating Systems team, a horizontal team with opportunities to foundationally impact Cash App. The Lifecycle team works across the organization in order to build delightful features and platforms to onboard users, escort them through their financial journeys, identify growth opportunities and surface meaningful advertising and messaging to users.

You will:

• Design delightful features and platforms to drive high impact efforts across Lifecycle.

• Drive and execute the long term product and design vision for Lifecycle while partnering with your cross functional peers (research, product, engineering, product marketing).

• Collaborate often and enthusiastically with other teams and functions

• Advocate for and evolve our governance model through the ebb and flow of organizational growth, product maturity, and platform challenges

• Be an ear to the ground of the entire organization, looking for dots that connect in our ecosystem day to day

Qualifications

You’re a great fit if you:

• 5+ years of experience working in user experience, product, or relevant design field

• Have a passion for turning over all stones in order to uncover unique insights and drive critical decisions, partnering closely with user research, data science and engineering to find curiosities and potential impact.

• Are a strong product thinker, and have a passion for debating the details, challenging assumptions and asking questions in order to deeply understand.

• Can visualize and prioritize experiments that ladder towards a long term, inspiring north star.

• Can visualize and explain an entire user journey, and you keep a pulse on exactly what a user cares about at each point.

• Use strong storytelling and communication skills to bring partners along, paint a vision, and drive outcomes.

• Are excited about working across the entire user lifecycle in order to create a scalable and satisfying end user experience.

• Have the same love for brand as you do product

• Operate with empathy for the customer, your teammates, and the company mission

Even better:

• Experience working on growth, messaging or lifecycle design

• Experience in a consumer-focused tech organization

• Experience working with creative & art directors, motion designers, audio designers, and illustrators

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.