Senior Product Designer, Guest Engagement
Senior Product Designer - Guest Engagement : Promos & Offers Experience
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Guest Engagement Team ensures that every restaurant has the tools and tech they need to bring the right guests into their dining experiences at the right time. Through marketing, promotions, loyalty, and more, restaurants gain the integrated ability to bring guests back to their restaurants and create raving fans.
We are looking for a Senior Product Designer with a strong portfolio demonstrating a balance of user goals and business objectives to deliver intuitive experiences that “Do right by the customer.” We seek an experienced leader and teammate dedicated to our mission; helping restaurants do what they love and thrive.
About this roll* (Responsibilities)
- Partner with team lead counterparts in product management, engineering, and adjacent product teams to strategize on how to build holistic and integrated customer experiences.
- Design intuitive experiences across responsive web and native mobile platforms, delivering easy to follow wireframes, workflows, and prototypes
- Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
- Plan and execute user research studies that generate insights to positively impact product design
- Establish and promote design guidelines, best practices, and standards
Do you have the right ingredients*? (Requirements)
- 3-5+ years experience with demonstrated ability to lead the solution of a product area and connect that to a broader product vision
- Expert in designing for multiple screen sizes and platforms: native mobile, responsive mobile, and web
- Strong experience and journey mapping, identifying and capitalizing on friction when appropriate and moments of delight across the journey
- Experience in strategizing and executing your own UX research
- Proactive with capacity to handle high work volume and balance multiple projects at once
- Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization
Special Sauce* (Nonessential Skills/Nice to Haves)
- Experience with/knowledge of consumer facing digital products & experiences
- Experience with marketing, promotional, and/or loyalty experiences
Our Spread* of Total Rewards:
- Unlimited Vacation
- Sabbatical opportunity after five years
- 401(k) and matching
- Medical, dental, & vision coverage
- Mental Health Benefits
- 100% paid childbirth recovery medical leave
- 16 weeks of 100% paid parental leave
- Eligibility for 100% paid medical or family leave
- Subsidized backup childcare
- Professional Development Reimbursement Program
- Home office and telecommunications stipends
- Free access to Certified Financial Planners
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
#LI-SO1
#LI-REMOTE
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
