About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

For information about the Cityblock Tech team, please visit our blog: https://technology.cityblock.com/
About the Role:
Product Designers at Cityblock collaborate with engineering, business, clinical, and product teams to design and build our digital product for member care. In this role, you'll help execute each phase of the design process-from research, synthesis, and ideation, to UX & visual design, prototyping, testing, and launch. Designers serve a vital role at Cityblock, shaping high-level visions while polishing the smallest interaction details. Our ideal candidate is a generalist with a passion for serving others in need and delivering complex care operations at scale. Someone who will listen to users' needs to yield insights that inform product strategy and guide design. We appreciate people who think deeply, speak clearly, and embrace collaboration and feedback.
We're i nvesting deeply in engagement and member facing communication over the next year; as a product designer, your contributions will greatly impact how how members experience Cityblock services, and help shape the interactions they have with care teams.
Requirements for the Role:

• Collaborate with product managers, care teams and engineers to understand problems, pose solutions, facilitate discussions, and give feedback in planning and product channels
• Evolve the design and capabilities of Commons, Cityblock's flagship community care product, for care teams in a variety of settings-considering various modalities for outreach, intake and comms, in addition to external workflows such as texting and telehealth visits
• Improve member experience by streamlining workflows across different collaboration tools and find opportunities to improve member communication and engagement
• Collaborate closely with brand and marketing teams to develop coherent messaging and services for our members
• Design flows, prototypes, sketches, and high-fidelity visuals
• Work closely with engineering to ensure high-quality implementation and user experience
• Conduct user research to gain a deep understanding of our users' motivations, goals, pain points and day-to-day realities
• Advocate for our users by building solutions that are informed by their direct input (e.g. through user research, and/or general feedback)
• Help inform and improve design processes and design culture at Cityblock
• Demonstrate a sharp eye for detail, exceptional foundational design skills, and highly developed organizational skills
• You have 5+ years of product design experience in an individual contributor role on a product design team
• You demonstrate excellent written and verbal communication skills
• You have a basic understanding of the technology and code used to implement your designs and take that into consideration when developing solutions
• You have an outstanding portfolio showcasing a foundation in typography, interaction, visual design, and ideation

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.