Senior Manager, Accessibility Experience Design at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
The Comcast Accessibility Team's mission is to connect customers and employees with disabilities to the moments that matter. As a center of excellence with the TPX (Technology, Product, Experience) organization, we are responsible for developing the enterprise Accessibility strategy, advancing inclusive innovations and capabilities in our products and services, and deepening the integration of disability inclusion in our culture.

As the Accessibility Experience Design Manager, you will be responsible for managing strategic initiatives to define and deliver inclusive design standards, patterns, and systems utilized across the organization. You will be an agent of collaboration with a diverse group of partners as you drive the adoption of Accessibility design solutions with various Business, Product, Design, and Engineering teams. As an Accessibility subject matter expert, you will serve as an advisor and coach with key stakeholders, navigating challenges on the road to successful delivery of lovable and fully inclusive experiences.

Job Description
Core Responsibilities
  • Identifies, defines, and promotes high-impact initiatives to drive unified Inclusive Design standards, patterns, and systems across the organization
  • Contributes to the enterprise Accessibility strategy and multi-year roadmap
  • Identifies Program risks, issues, and dependencies - works with others to define and implement mitigation plans
  • Acts as a Center of Excellence point of contact for collaborators across the enterprise
  • Coaches accountable experience owners and cross-discipline leads in setting goals, applying inclusive design principles throughout the product lifecycle
  • Advises product partners on Accessibility standards, product requirements, and acceptance criteria
  • Consults with Product teams on disability research, usability, addressing customer feedback or complaints
  • Promotes the mission and vision for inclusive design & accessibility throughout the organization
  • Represents customers and employees with disabilities to impact accessibility in our products and services, aligned with company goals and values
  • Other duties and responsibilities as assigned

Skills and Requirements we're looking for
  • 5+ years of experience in an Accessibility focused role in fast paced technology business
  • Direct experience with telecommunications and entertainment a plus.
  • Working experience with design systems in software development
  • Proven strategic problem solver with a track record of delivering original solutions
  • Deep interest and understanding of consumer assistive technology products
  • Professional Accessibility certification a plus
  • Strong time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented environment
  • Excellent written and verbal communication skills
  • Proven ability to build relationships and influence cross-functional teams within a flexible work environment
  • Self-starter with ability to quickly grasp complex subject matter
  • Must be able to bridge the gap between business and technology
  • Ability to work with all levels within the organization

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 340 open jobs at Comcast, click here.
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