Chewy
We're on a quest to help people connect through pets.
Miami, FL

Senior Instructional Designer at Chewy

| Miami, FL
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Our Opportunity:

Chewy is looking for a Senior Instructional Designer to join our Customer Service Team based and this position can be fully remote, or work from your Texas or Florida locations.  You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. The ideal candidate will be an individual contributor primarily responsible for designing highly impactful learning solutions. You will design and develop customer service training programs supporting new hire curriculum for Chewy Customer Service, including classroom, virtual and blended training solutions. You will also design and evaluate training programs and work products to drive the delivery of learning methodologies that enhance team member capabilities.

What You’ll Do:

  • Design and develop blended training content and programs for new initiatives and technology supporting Customer Service team members in their roles
  • Apply strong instructional design principles to create impactful training solutions to appeal to adult learning styles
  • Consult with business units, project managers and end users to assess learning needs and partner with Training Managers to propose appropriate delivery methods for new and existing programs and content
  • Ensure learning solutions are engaging and work in both a classroom and virtual setting
  • Partner with key stakeholders to deliver customized learning solutions as appropriate
  • Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
  • Production of best-in-class training materials, including print, video, e-learning, gamification, micro-learning, social, etc.
  • Maintain current knowledge of best practices in Instructional Design and Development solutions, industry practices, and implementation solutions
  • Evaluates and analyzes feedback and key metrics within a specific program or content areas to measure the effectiveness of deliverables in meeting business goals and makes recommendations for continuous improvement
  • Perform other duties as assigned
  • Position may require travel

What You’ll Need:

  • 3+ years of professional instructional design experience
  • Proficient in Adobe Creative Suite – Captivate, InDesign, Photoshop, Articulate 360
  • Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
  • Proficient in Learning Management Systems administration
  • Bachelor’s Degree in Instructional Design, Business, Education, Communications, or related field
  • Excellent verbal and written communication skills
  • Ability to work and communicate constructively with all levels of the organization (New Hires, HR, WFMS, Operations, Peers)
  • Strong attention to detail
  • Highly proficient in time management, organization, planning and prioritization
  • Proven initiative, positive attitude, team-oriented, self-motivated, and highly enthusiastic
  • Ability to work in a fast-paced environment and maintain focus on key priorities and conflicting demands

Bonus:

  • Advanced degree in Arts/Sciences (MA/MS) Human Resources, Training, or related field preferred.
  • Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management, strongly preferred.
  • Previous experience in customer service and/or other high-volume service-oriented industry.

Why Chewy Customer Service?

It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

  • YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
  • YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, and happy hour. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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