Senior Conversational Designer - Telecommute at Optum (Minneapolis, MN or Remote)

| Minneapolis–Saint Paul, MN +25 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
United Design (part of UnitedHealth Group and Optum) is on a mission to create a healthier world, one person at a time. We believe this begins with innovative design thinking and technology aimed at delivering experiences that will make healthcare simpler, equitable and more effective. And dare we say even enjoyable.
We are seeking an experienced conversational designer with a proven history of applying user-centered design to voice- and text-based conversational products (e.g., Chatbots, Alexa skills, Google Voice actions, etc.). This person will help grow the conversational UX service offerings for the User Experience Design Studio (UXDS) team.
Working with project teams to produce product design ideas will be part of this role. This person will also work with leadership to scope, strategize and manage conversational design projects. This includes prioritizing work across multiple projects.
The successful candidate will have a background in human-computer interaction, linguistics, or communication, with knowledge of user-centered design. Experience in end-to-end implementation of voice- and text-based conversational UIs is desired.
To know more about Optum Technology, click here.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Create compelling and effective designs for conversational user interfaces
  • Document design concepts in conversational flows, wireframes, input/output lists, interactive prototypes, and other artifacts
  • Collaborate with an interdisciplinary team during ideation, design and development, including product managers, visual designers, content specialists, business stakeholders, and developers
  • Consult with the team throughout development and rollout to ensure designs are understood, implemented, and communicated effectively
  • Advocate for the user to influence and improve design decisions
  • Manage the development of conversational user interface design patterns and other reusable assets to aid efficient and effective user experience design
  • Promote and conduct research (user research and technology research) to inform conversational product design and development; monitor industry, technology and competitive trends to identify opportunities for applying improvements
  • Provide expertise and mentoring to team members and stakeholders
  • Promote conversational design and technologies to the broader organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 5+ years of experience in design, usability or UX research
  • Experience as a conversational designer, chatbot or VUI developer
  • Experience with delivering enterprise-level software applications
  • Experience leading project teams
  • Demonstrated experience delivering quality user interface design
  • Ability to analyze user and business needs to produce logical conversational flows

Preferred Qualifications:
  • Undergraduate or graduate degree in design, human factors, human-computer interaction, linguistics, cognitive psychology, computational linguistics, computer science, or related field
  • Experience working with teams using Agile methodologies
  • Health care industry experience
  • Knowledge and application of accessibility guidelines in web design (Section 508, WAI, WCAG)
  • Understanding of user-centered design methodology and human factors principles
  • Positive attitude with interest in learning new technology and skills
  • High level of customer focus and consulting skills
  • Ability to work collaboratively with team and internal clients as well as the ability to work autonomously and manage time effectively
  • Ability to sell ideas with solid negotiation and soft skills
  • Excellent written and verbal communication skills (English)
  • Proven organizational and relationship-building skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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What are Optum Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

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